Senior Business Systems Analyst – HCM

Responsibilities:

Subject Matter Expert

• Take ownership of the respective business area assigned, have thorough knowledge of IFS business processes and available IFS Application functionalities.
• Be up to date with news released by R&D.
• Build internal and external networks and be a main reference point in the business area.
• Analyze the business processes for inefficiencies and inadequacies. Make recommendations and approvals for solutions or improvements that can be achieved and attained through new technology or alternative uses of existing technology.

Business Counterpart

• Act as a counterpart and sparring partner to business process owners and specialists, aiding them in their decision making and building their trust and confidence.
• Own demands, securing business requirements and provide solutions to the business that provide maximum value and at the same time aligned with IFS goals and strategy.

Project Management

• Carry out support for IFS Applications updates and releases (i.e conducting an analysis of the release notes and ensuring that developments and testing scenarios are updated accordingly)
• Engage in project activities, acting as a representative of Corporate Services and facilitate service transition from project to operations.

Operations/Service Management

• Act as second/third line support and carry out incident, requests, change and problem management.
• Be able to explain the COS Support Process to any IFS customer.
• Act as liaison between business stakeholders, vendors, management, end users, and the development team.
• Alongside translating business requirements into software requirements via functional specification writing, developing specifications diagrams and flowcharts for programmers to follow, documenting and evaluating required data and information.

Qualifications

• A bachelor’s degree in Management or similar discipline including Human Capital Management as a subject
• A minimum of 3 years’ experience in business analysis in complex business environments
• Prior experience with IFS Applications especially in Human Capital Management area will be a definite advantage
• Professional qualifications in Human Capital Management and/or CIMA, ACCA would be an advantage
• Experience with ITSM, Agile Project Management and/or ITIL. Certifications are also an advantage.
• Excellent communication skills, both written and oral.
• Demonstrated strong problem solving, analytical skills, and strategic thinking.
• Excellent interpersonal skills, including stakeholder management, training, presentation, and public speaking.
• Demonstrated, quality focused, track record of successful projects.
• Ability to be flexible and adaptable in the face of changing organizational priorities and ambiguous environments.
• Ability to research and quickly assimilate relevant new technologies, concepts, architectures, and features is essential.
• Strong knowledge of reporting and analytics too
• Ability work in distributed Global team set up with the flexibility of going on call and working in the EU Shift when required