Qualifications<ul><li>Ability to lead through influence and trust</li><li>Fluency in English and local language (verbal and written)</li><li>Passion for creating a strong customer satisfaction</li><li>Bachelor’s degree, Master’s degree or equivalent work experience in a relevant field</li><li>Technically literate and familiar with customer engagement technologies, best practices and trends</li><li>Excellent communication and relationship management skills</li></ul>

Customer Success Manager

jobpost

We are on the lookout for dynamic, open-minded and very creative individuals to join us, IFS Labs team as Lead/Senior UX designers to work with ESG-related Developments in Power Platform.This is a great opportunity to work in the Labs team, helping bring innovation to life. The product area is for Sustainability and ESG (Environmental, Social and Governance) where you will get the opportunity to work on developing products aimed at helping companies achieve their sustainability goals and report on their progress in-line with international standards. The product is in an incubation phase giving the opportunity work on iterative product development consistent with a customer centric approach.You must:<ul><li>Identify yourself, first and foremost, as an experienced UX/Interaction designer</li><li>Have strong UI prototyping and UX design skills</li><li>Have solid experience in UX testing</li></ul> We’d like to hear from people with:<ul><li>Passion towards UX and empathy for the users</li><li>A track record in UX/Interaction design skills, preferably in building enterprise grade commercial business applications</li><li>Proficiency in creating user flows and wireframes</li><li>Experience in creating and working with design systems, components and patterns</li><li>Experience in mapping and understanding of the user journeys and technical limitations</li><li>Exposure in taking part in product research validating the designs with user tests</li><li>Experience of agile development methodology and functional business domain and business application knowledge are desirable as well.</li></ul>&nbsp;&nbsp;Qualifications<ul><li>University degree or equivalent from a related discipline</li><li>Minimum 3+ years in a similar capacity</li><li>Previous design experience with Microsoft Power Platform is a definite advantage</li><li>Strong understanding of usability and user-centered design practices.</li><li>A ‘generalist’ mindset with the ability to work across design disciplines.</li><li>Passion for emerging technologies and hunger to innovate.</li><li>Proficiency in creating user flows and prototypes.</li><li>Willingness to get out and learn from users, customers, and stakeholders.</li><li>Ability to communicate the process with stakeholders and other interested parties.</li><li>Willingness to work collaboratively with a cross-functional teams.</li></ul>

UX/Interaction designer - R&D, Product Management

The Junior HR Operations Executive supports IFS to run smooth HR operations in employee onboarding, offboarding, employee engagement activities and other day to day activities in HR domain. Building relationships with all stakeholders is a key to success in this role and it helps smooth operations.Qualifications<ul><li>A degree or a professional qualification in Human Resource Management&nbsp;</li><li>Previous working experience in IT industry is an added advantage.</li><li>A team player with excellent communication and interpersonal skills, with ability to interact and communicate effectively with all levels of staff.</li><li>Ability to persuade and influence</li><li>Excellent verbal and written communication skills</li><li>Must be able to work independently with decision-making skills.</li><li>Self-motivated, able to multi-task and work in a fast-paced environment.</li><li>Must be well organized, and possess good planning skills</li></ul>

Junior HR Operations Executive

IFS R&amp;D Asset Management is looking for a Program Manager experienced in MRO (Maintenance, Repair and Overhaul) and Fleet Management to&nbsp;drive our investments in this area. We are looking to expand our portfolio of features in this area as well as strengthen our team with expertise.At IFS, this role is known as Program Manager. In many other companies this role is often referred to as a Product Manager and/or a Product Owner.&nbsp;A Program Manager is a leader within our organization and has the responsibility of specific programs in a product area.In the MRO and Fleet Management area, we support four solutions. Fleet Management is geared towards enabling an operator in managing their responsibilities towards a fleet of assets. The other three solutions are around MRO activities: Airframe MRO is targeted towards customers who take on aircrafts and manages its work for some time prior to returning to the operator, Complex Assembly MRO is geared towards maintenance, repair, and overhaul activities of complex structures such as jet engines in aircrafts. Component MRO supports repairs of asset components such as aircraft components.We are on the lookout for a dynamic, open-minded individual to join us as a Program Manager to be a part of our global team. You will be responsible for realizing the intended value of decided investment cases, being the voice of the customer, provide technical thought leadership, and ensuring that we deliver the intended value on time, on budget, and with the right quality, resulting in great customer adoption and high customer satisfaction.Qualifications•&nbsp;&nbsp;&nbsp;Considerable functional/industry knowledge of MRO and Fleet Management area•&nbsp;&nbsp;&nbsp;The ability to efficiently engage with requirement owners and other stakeholders while contributing to activities related to product/solution management.•&nbsp;&nbsp;&nbsp;Excellent communication and presentation skills along with the ability of applying expertise &amp; technology to achieve work objectives.•&nbsp;&nbsp;&nbsp;Excellent organization and coordination skills•&nbsp;&nbsp;&nbsp;Good understanding of one or more of our target industries and domain product/technology offerings as well as the business application processes for our target customers.•&nbsp;&nbsp;&nbsp;Experience in technical design and programming skills will be an added advantage

Program Manager – R&D Asset Management

WorkWave is a field service management software that provides SaaS solutions for businesses in the service industry (HVAC, Plumbing &amp; Electrical, Cleaning, Lawn &amp; Landscape, Home Delivery, Logistics &amp; Distribution). We empower these businesses to deliver exceptional customer experiences and grow their customer base on our efficient and easy-to-use platform.Qualifications<ul><li>3 - 6 years&nbsp;of QA experience in&nbsp;Test Automation&nbsp;for a&nbsp;Senior QA Engineer</li><li>1+ years&nbsp;of QA experience&nbsp;Test Automation&nbsp;for a&nbsp;QA Engineer</li><li>Experience in end-to-end&nbsp;Test Automation with Selenium</li><li>Experience with driving Test Automation within an Agile Development Process–&nbsp;Test Design, Test Scripting, Test Data Creation</li><li>Solid understanding of QA processes, best practices, testing techniques, and methodologies</li><li>Proven experience working with enterprise-scale applications</li><li>Knowledge of Web Application Testing, API Testing</li></ul>Additional InformationInterviews and selections are being made continuously. If you are interested, apply as soon as possible.As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.We respectfully decline all offers of recruitment and/or advertising assistance.

Senior / Quality Assurance Engineer - Test Automation, Selenium (R&D, Workwave)

We are looking for an ambitious and self-driven Talent Acquisition &amp; Employer Branding Manager to join our team! As a TA &amp; EB Manager, you will be responsible for finding, recruiting, hiring and retaining talented candidates. You'll be in charge of planning, developing and implementing a new and productive Talent Acquisition strategy for IFS.TA &amp; EB Manager’s role is to develop and implement effective recruitment practices, policies, and procedures aligned to the global processes and guidelines for the support and development of high performing teams within IFS.Qualifications<ul><li>5-7 years of experience as a TA Manager &amp; overall 10-12 years of HR experience in HR</li><li>Diploma/degree in human resources, business administration or similar relevant field</li><li>Strong knowledge of Sri Lankan labor law.</li><li>In-depth knowledge of full cycle recruiting and employer branding techniques</li><li>Familiarity with a variety of different selection methods (interviews, assignments, psychological test etc.)</li><li>Hands on experience with posting jobs on social media and job boards</li><li>Experience with HRIS, ATS, Sourcing and Recruitment Marketing tools</li><li>Ability to motivate employees</li><li>A sense of ownership and pride in your performance and its impact on the company’s success</li><li>Critical thinker and problem-solving skills</li><li>Team player</li><li>Good time-management skills</li><li>Great interpersonal and communication skills</li></ul>

Talent Acquisition & Employer Branding Manager - HR

The User Experience team is responsible for driving the unified User Experience of IFS business applications.&nbsp;&nbsp;We own and provide UI components and guidelines based on our user's needs.&nbsp;Moreover, our team acts as a guide and advisor helping application teams create great UX.QualificationsWe are looking for someone with:<ul><li>Thirst for knowledge and ability to learn</li><li>Degree in Computer Science, Software Engineering or Information Technology</li><li>Great technical design and programming skills</li><li>Knowledge and experience with web development and technologies we use (Angular, TypeScript, RxJS, HTML5, Storybook)</li><li>User documentation skills</li><li>Software Security knowledge</li><li>Passion for UX</li><li>Strong communication and analytical skills</li><li>Understanding business requirements</li></ul>You will be part of a great team&nbsp;that is&nbsp;on its journey towards amazing UX.&nbsp;We hope that you are a good team player, who also can navigate your way with other stakeholders independently. We encourage curiosity and critical thinking.&nbsp;You’ll stand out from the crowd if you have an experience with&nbsp;<ul><li>the enterprise software solutions area&nbsp;</li><li>agile teams and software development</li><li>working in virtual and multi-cultural environment</li></ul>

Software Engineer - UX

The Clevest Technical consultant will support the Mobile Workforce Management (MWM) solution within IFS. Our mobile applications and platforms enable gas, water, and electric utilities to scale their workforce in the field and leverage the latest technologies in their day-to-day work. We enable utilities to transform their field operations by rapidly automating and optimizing any field work activity or process to improve response time and effectiveness. Our platforms offer utility operations personnel in both the office and field improved location and situational awareness for faster, more intelligent decision-making, greater safety and easier regulatory compliance.Qualifications<ul><li>An academic background with a Bachelor or Masters’ degree in Computer Science or information technology or similar curriculum</li><li>Familiarity with basic programming concepts (e.g., data structures, flow control statements, etc.), common integration paradigms (REST APIs, SOAP Web Services), relational databases, and client-server architecture</li><li>Extraordinary personal time management skills with proven record of juggling multiple initiatives simultaneously</li><li>Excellent interpersonal skills to work with clients, team-members and executives in a positive and professional manner</li><li>Willingness to travel to customer sites as needed</li><li>The ability to work with distributed global teams</li><li>Dynamic personality with excellent verbal and written communication skills.</li><li>Fluent in English.</li></ul>

Technical Consultant - Clevest

As a Senior Business Analyst in the R&amp;D team, you will work on analyzing, designing, and ensuring compliance of products with the set requirements and performance standards.Qualifications<ul><li>Relevant Degree equivalent qualifications in Manufacturing, Finance, Engineering, or IT</li><li>Experience in enterprise software design</li><li>Experience in Financials, CRM, or Supply Chain related ERP modules &amp; components</li><li>Experience in creating functional specifications</li><li>Experience in ERP/CRM Modules &amp; Components</li></ul>Additional InformationInterviews and selections are being made continuously. If you are interested, apply as soon as possible.As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.We respectfully decline all offers of recruitment and/or advertising assistance.

Senior Business Analyst

As our HR Governance Support you will join our Global HR Services team where we strongly believe that working hard and having fun are two compatible elements.&nbsp;The purpose of the role is to provide a visible and highly proactive HR Governance service to management and employees across the IFS Organisation.You will be required to work closely with key stakeholders across the business including internal and external audit, risk &amp; compliance, information security and legal teams, to ensure there is effective HR Governance, controls and compliance with current legislative, industry standards and adherence of local regulations.This role will work on various HR Risk and Compliance projects, from initiation &amp; set up through to business as usual activities day to day basis as well as maintain and create Global HR Policy framework.This is a fantastic opportunity for someone to join a newly formed team within the HR Services.&nbsp;You will need to be a self-starter, keen to participate and help deliver multiple critical HR initiatives within an established growing international organisation. The role will provide global interaction and scope.Requirements<ul><li>Do you have a strong interest in supporting the creation and design of a critical division with HR services?</li><li>Support HR improvement and change projects as required.</li><li>Excellent interpersonal skills and the ability to manage multiple tasks simultaneously.</li><li>Experience in supporting a HR team and / or working in a governance / audit-based role in a fast paced international environment.</li><li>Ability to deliver improvements to governance systems and processes or similar.</li><li>Ability to work effectively as a team member to drive excellent HR Services to the business.</li><li>Organised and proactive, with the drive to deliver results and manage self effectively.</li><li>Capable of working to deadlines and adapting to changing conditions, ability to generate effective and pragmatic solutions to new situations and problems as they are presented.</li><li>If you don’t meet all of the requirements but think you would be a great fit for the team, please reach out.</li></ul>Qualifications<ul><li>Degree qualified or equivalent experience</li><li>CIPD qualified or working towards</li><li>2-3 years’ experience in a similar role</li></ul>

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