Retail Manager

Dimension of the role :

• Manage and overlook entire operation of the store
• Maintaining relationships with both internal and external customers for the betterment of the store operation.
• Achieving daily, weekly, monthly & yearly sales budget and net profit budget and reporting all required data
• Responsible of the overall smooth operation of the store and maintaining necessary quality standards whilst keeping the overheads to a minimum
• Overall responsibility of security, cleaning, hygiene, health & safety and waste management, damage and shrinkage controlling and ensuring minimum physical theft
• Adhering to the operational check lists, SOP’s and other procedures and standards whilst ensuring the Assistant Retail Managers follows their respective departmental checklists
• Ensuring the stock takes are conducted as per the agreed time lines
• Analyzing stock requirements based on supply and demand and maintaining budgeted stock holding days while optimizing stock turns to improve cash flow.
• Sale reports, business reports and stock walk updates and other required details to be shared with finance team, HOD & Head of Operations as and when necessary.
• Following proper merchandising practices and conducting spot checks across departments to ensure all units are cleaned, to avoid expired items, mismatching labels or any other quality deviation
• Enhancing store ambience (lighting, music and signage) to create the ideal shopping environment for customers
• Carry out the business requirements of Head of Operations or/and management
• Maintain and ensuring a superior customer service is provided to all customers by attending resolving customer complaints whenever necessary
• Maintaining a healthy relationship with suppliers and other external stake holders (CAA/ MOH/
• Municipal Council etc.) and utilizing their services in the optimum way.
• Responsible of the overall employee well being, motivation of employees, staff grooming, maintaining necessary disciplinary levels while keeping the employee turn over rate to a minimum
• Assisting the HR department in identifying training requirements and embedding a performance driven culture
• Liaise with marketing department and ensuring the necessary promotions are carried out in a timely and a cost effective manner
• Adhering to SPAR values, company policies and procedures, corporate governance, code of conduct and relevant legislation
• Being a SPAR ambassador and maintaining all set standards

Minimum requirements:

• Degree in Business Management or equal
• G.C.E O/L and A/L
• Minimum 05 years of experience in retail environment in similar capacity
• Working knowledge in both oral and written
• Manage a team of people to achieve set targets
• Communicate effectively with consumers, teammates and suppliers
• Being proactive and developing strategies to improve sales
• Listening and attention to details
• Ability to take control of issues and mitigate as per business needs
• Ability to work through numerous and varied decisions taken under pressure