Retail Manager

SPAR Srilanka
14 days ago
4 Applied
Expires on: Jul 01 2024

Ref.No 00005243


Dimension of the role :

  • Manage and overlook entire operation of the store
  • Maintaining relationships with both internal and external customers for the betterment of the store operation.
  • Achieving daily, weekly, monthly & yearly sales budget and net profit budget and reporting all required data
  • Responsible of the overall smooth operation of the store and maintaining necessary quality standards whilst keeping the overheads to a minimum
  • Overall responsibility of security, cleaning, hygiene, health & safety and waste management, damage and shrinkage controlling and ensuring minimum physical theft
  • Adhering to the operational check lists, SOP’s and other procedures and standards whilst ensuring the Assistant Retail Managers follows their respective departmental checklists
  • Ensuring the stock takes are conducted as per the agreed time lines
  • Analyzing stock requirements based on supply and demand and maintaining budgeted stock holding days while optimizing stock turns to improve cash flow.
  • Sale reports, business reports and stock walk updates and other required details to be shared with finance team, HOD & Head of Operations as and when necessary.
  • Following proper merchandising practices and conducting spot checks across departments to ensure all units are cleaned, to avoid expired items, mismatching labels or any other quality deviation
  • Enhancing store ambience (lighting, music and signage) to create the ideal shopping environment for customers
  • Carry out the business requirements of Head of Operations or/and management
  • Maintain and ensuring a superior customer service is provided to all customers by attending resolving customer complaints whenever necessary
  • Maintaining a healthy relationship with suppliers and other external stake holders (CAA/ MOH/
  • Municipal Council etc.) and utilizing their services in the optimum way.
  • Responsible of the overall employee well being, motivation of employees, staff grooming, maintaining necessary disciplinary levels while keeping the employee turn over rate to a minimum
  • Assisting the HR department in identifying training requirements and embedding a performance driven culture
  • Liaise with marketing department and ensuring the necessary promotions are carried out in a timely and a cost effective manner
  • Adhering to SPAR values, company policies and procedures, corporate governance, code of conduct and relevant legislation
  • Being a SPAR ambassador and maintaining all set standards

Minimum requirements:

  • Degree in Business Management or equal
  • G.C.E O/L and A/L
  • Minimum 05 years of experience in retail environment in similar capacity
  • Working knowledge in both oral and written
  • Manage a team of people to achieve set targets
  • Communicate effectively with consumers, teammates and suppliers
  • Being proactive and developing strategies to improve sales
  • Listening and attention to details
  • Ability to take control of issues and mitigate as per business needs
  • Ability to work through numerous and varied decisions taken under pressure

Attention to detail
Industry Sector