HR Shared Services Manager

As our HR Shared Services Manager you will join our HR Shared Services Centre team in Colombo, where we strongly believe that working hard and having fun are two compatible elements. 

• Do you have an interest in managing teams to unrivalled standards?
• Excellent interpersonal skills and the ability to manage multiple tasks simultaneously.
• First-rate customer relationship skills.
• Excellent communication skills and command of English both written and spoken.
• Ability to analyse complex situations and make sound decisions in a fast-paced environment.
• Exceptional accuracy skills and a very strong eye for detail.
• Ability to proactively prioritise needs and effectively manage resources.
• Ability to lead others and have a strong people management and leadership skills.
• Proficiency with computers and data management software, HRIS.
• Ability to work a mix of local and European working hours and occasionally also US / Canada time zone.
• Live our Values.
• If you don’t meet all of the requirements but think you would be a great fit for the team please reach out.

Qualifications

• Significant University Degree; BSc or BA in relevant field
• CPID, Human Resources Management or equivalent.

Experience

• 5 years' experience working in a HR Shared Services Team including at least 2 years’ in a Team Leader/Manager role

• Together with our HR Shared Services Senior Lead build and ramp up our Global HR Shared Service Centre (HRSSC).
• Hiring, training and day to day line managing of HRSSC team.
• Responsible for all people and process issues within the HRSSC and leading a team of HR Administrators / Executives.
• Build & develop a team of cross-trained team members who will be able to support all country specific processes as and when required.
• Effectively communicate any service delivery issues, deviations or potential delays in achieving deadlines to the management and the client. Work with the team to ensure continuous improvement mindset is encouraged & deployed .
• Day to day line management of the HRSS team, be available to support the team.
• Develop and manage the strategic direction and vision for our Global HRSSC.
• Develop a customer service philosophy and can do attitude with employees and build working relationships with internal customers and external providers.
• Drive 100% accuracy, manage and monitor metrics in support of this
• Develop service level standards and KPI:s that are focused on responsiveness and issue resolution.
• Regularly review KPIs with team members ensuring they are being met and investigate issues, put in place training or personal improvement plans as required.
• Positively promote the services offered and ensure day-to-day activities are aligned with IFS goals.
• Drive continuous improvement as an important element of service delivery.
• Coach individuals and the team toward desired outcomes, setting high performance standards and delivering leading quality services.
• Develop, review and redesign standard global administrative processes as and when required and help achieve process efficiencies.
• Provide guidance to the team and ensure to achieve timely resolutions as defined in the Service Level Agreement.
• Provide regular meaningful MI data to HR Shared Services Senior Lead and Leadership Team.