Production Supervisor

jobpost

Responsibilities: <ul><li> Design and implement high-performance, scalable, and maintainable iOS applications</li><li> Lead the technical direction of mobile projects, defining system architecture, technology stack, and development methodologies. </li><li> Collaborate with designers and product managers to translate product vision into technical requirements and solutions. </li><li> Mentor and guide junior developers, fostering a culture of continuous learning and improvement. </li><li> Stay up-to-date with the latest iOS technologies, frameworks, and best practices. </li><li> Conduct code reviews and ensure adherence to coding standards and quality guidelines. </li><li> Participate in technical discussions and provide expert advice on complex technical challenges. </li><li> Work with stakeholders to define performance metrics and monitor application performance. </li><li> Identify and troubleshoot technical issues and develop solutions to optimize application performance and stability. </li><li> Help put tools, processes, and documentation in place to improve our code quality. </li></ul> Qualifications: <ul><li> 10+ years of experience in developing and architecting iOS applications. </li><li> Proven experience with iOS App development using Native SDK's &amp; frameworks</li><li> In-depth knowledge of iOS frameworks</li><li> Hands on experience with App publishing &amp; in-depth knowledge if Appstore guidelines</li><li> Experience with design patterns and best practices for building maintainable and scalable code. </li><li> Experience with Agile development methodologies and strong collaboration skills. </li><li> Ability to work independently and manage multiple priorities effectively. </li><li> Passion for innovation and a desire to build high-quality mobile experiences. </li><li> Excellent written communication and follow-up skills</li><li> Experience developing and consuming REST APIs / GraphQL</li></ul>

Principal Engineer, Mobile-IOS

The candidate would be responsible for handling the lender management process which plays a critical role in maintaining positive lender relationships, whilst maintaining the required quality standards and ensuring that all KPI’s and SLAs are met. ESSENTIAL DUTIES AND RESPONSIBILITIES&nbsp;<ul><li>Updating lender portals.</li><li>Dealing with incoming correspondence from lenders. (emails, letters etc.)</li><li>Proactive focus on VIP lenders.</li><li>Dealing with all lender-related issues and queries.</li><li>Supporting other Teams with all lenders related issues.</li><li>Handling redemption statement requests.</li><li>Keeping management updated on a regular basis.</li></ul> Requirement &amp; Experience<ul><li>Proven background with an exemplary work ethic.</li><li>Work experience of 10-15 years or more in a clerical type of role.</li><li>Demonstrated commitment on seeing tasks through to completion.</li><li>Conversant in MS Office and experience on working on portals and platforms.</li><li>Be process-driven, have excellent attention to detail.</li><li>High proficiency in English both verbal and written.</li></ul>

Lender Management Coordinator

<ul><li>12+ years of overall exposure with 7+ years of experience in leading a team and engagement providing technical leadership. </li><li>Expertise in creation and consumption of REST web services along with API gateways</li><li>Hands-on experience developing microservices with Spring Boot, Spring Cloud and Netflix OSS suite.</li><li>Hands-on experience in building complex, highly scalable, high volume, low latency</li><li>Enterprise Java applications with 12-factor design approach.</li><li>Hands-on experience in Docker /Kubernetes based microservices deployment Cloud Infrastructure such as AWS, NoSQL databases such as DynamoDB</li><li>Deep understanding of microservices Design patterns, Anti-Patterns, Best Practices, and concepts on API Gateways,</li><li>Service registry and discovery, Centralized Configuration, Centralized Logging, Message Tracing.</li><li>Experience in TDD, automated unit, integration and acceptance testing.</li><li>Knowledge on CI/CD process, pipelines and Agile Engineering Practices</li><li>Knowledge on DevOps, Monitoring, Eventual Consistency and Event Sourcing</li><li>Experience on messaging frameworks like Kafka.</li><li>Requires a bachelor's degree or equivalent qualification in Computer Science or related field/ equivalent qualification.</li></ul>

Architect - Java + Microservices

<ul><li>10 +Years of experience in .Net and SQL</li><li> Experience in leading a development team on net web API, .net core, C# and SQL</li><li> Experience in cloud development in Azure</li><li> Experience in Collaborating with Agile team members to mitigate any technical impediments</li><li> Experience in leading innovative approaches on infrastructure, performance optimization &amp; automation</li><li> Experience in participating in Production Support for incidents</li><li> Providing technical insights on new technologies and design techniques</li><li> Experience in enforcing the reduction in duplicate processes and code</li><li> Providing senior level IT technical lead services and direction</li><li> Good Communication skills</li><li> Experience in reviewing and approving documentation created by development team members</li></ul>

Lead DevOps - Azure

Responsibilities: <ul><li>Design and develop software solutions that meet business requirements and technical specifications.</li><li>Collaborate with stakeholders to gather and analyze system requirements and translate them into technical solutions.</li><li>Create architectural designs, including system components, modules, and interfaces, to ensure scalability, performance, and maintainability.</li><li>Evaluate and recommend appropriate technologies, frameworks, and tools to support software development projects.</li><li>Lead the development team by providing technical guidance, architectural oversight, and code reviews to ensure adherence to best practices and quality standards.</li><li>Collaborate with project managers to define project scope, timelines, and resource requirements.</li><li>Conduct technical feasibility studies and risk assessments to identify potential issues and propose mitigation strategies.</li><li>Stay up to date with emerging technologies, trends, and industry best practices, and assess their potential impact on our software solutions.</li><li>Identify opportunities for process improvement and optimization and contribute to the development and implementation of software development best practices.</li><li>Provide technical support and guidance during the software development lifecycle, including troubleshooting and issue resolution.</li></ul>Requirements: <ul><li>Bachelor’s or master’s degree in computer science, Software Engineering, or a related field.</li><li>Proven experience as a Software Solutions Architect or a similar role, with a track record of successfully delivering complex software projects.</li><li>Strong expertise in software architecture and design patterns, with a deep understanding of software development principles and methodologies.</li><li>Proficiency in multiple programming languages(Front end, Back end, Mobile).</li><li>Hands-on experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and familiarity with microservices architecture.</li><li>Extensive knowledge of software development frameworks, libraries, and tools.</li><li>Excellent problem-solving and analytical skills, with the ability to effectively prioritize and manage multiple tasks in a fast-paced environment.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.</li><li>Proactive and self-motivated, with a passion for continuous learning and professional development.</li><li>Relevant certifications (e.g., TOGAF, AWS Solution Architect, Microsoft Certified: Azure Solutions Architect) are a plus.</li></ul>

Solutions Architect

5+ years of programming experience.· 3+ years of JavaScript and Node.js experience.· Experience with REST, WebSocket, MySQL/PostgreSQL, MongoDB, Redis.· Experience with containerize application and AWS/Azure Infrastructure.· Experience with Azure DevOps tool or Git.· Understanding of microservices and serverless architecture and data security implementations.· Excellent troubleshooting skills <ul><li> Develop the back-end software, maintain and update the existing code.</li><li>Mentor other back-end developers.</li><li>Assist with creation and development of feature requirements.</li><li>Work with delivery team to ensure overall quality of the experience and support this with tests and documentation.</li></ul>

Senior Software Engineer – Node JS

5+ years of programming experience.· 4+ years of JavaScript and React.js experience.· Experience with Data visualization experience, including with D3.js.· Experience with using HTML5 semantic markup, CSS &amp; SVG-based animation on responsive development.· Experience with common front-end development tools such as Babel, Webpack, NPM.· Experience with Azure DevOps tool or Git.· Strong proficiency in JavaScript, CSS, HTML including DOM manipulation and the JavaScript object model.· Experience with browser-based debugging and performance testing software.· Excellent troubleshooting skills. <ul><li> Develop the front-end software, maintain and update the existing code.</li><li>· Mentor other front-end developers.</li><li>· Assist with creation and development of feature requirements.</li><li>· Work with delivery team to ensure overall quality of the experience and support this with tests and documentation.</li></ul>

Senior Software Engineer – React JS

Manager End User Services is an expert to help drive the best value from the ITSM Ticket Data at our disposal.&nbsp;Working with and relying on the information from the Service QA specialist and ITSM Analyst, the Manger will work with multiple sources such as our ITSM leaders, Incident, Request, Problem, Knowledge, Configuration, Demand, Monitoring, and Event Management tools and groups to assist the Service Operations Manager to develop business ready dashboards and reporting to drive value-based decisions. Drive shift left &amp; First Contact Resolution (FCR) analysis and execution with L2/L3 teams. Accountable for the success of all End User Services operations.&nbsp;Performs End User Services functions for complex or long running calls that require an agent with more experience.&nbsp;Is responsible for monitoring and appraising the work done by the team and providing guidance for them to improve individually while contributing to the organizational goals.&nbsp; How you will make an impact:<ul><li>Manage &amp; oversee operations of a 24 x 7 End User Services team and a local IT Support team&nbsp;</li><li>Managing day to day operations, including escalations and ITSM disciplines.&nbsp;</li><li>Provide foundational support and training for the consistent and best practice usage of ITIL disciplines in support of our End User Computing capabilities.</li><li>Develop, maintain, publish, and monitor up-to-date operational documents, standards, and guidelines, and oversee training and dissemination of operations policies and practices.</li><li>Ensure timely and efficient resolution of IT issues and requests by implementing and monitoring service level agreements (SLAs) and key performance indicators (KPIs).</li><li>Strategize &amp; develop goals and the roadmap of the End User Services team.</li><li>Stay up-to-date and understand current industry best practices, follow developing trends in end user support, and work with leadership to determine and implement relevant tools and methodologies.</li><li>Set goals and objectives for the team after taking the overall company and business goals in to consideration.&nbsp;</li><li>Be aware of changes in the business, including new technology, products, and services to ensure that team members are properly trained to respond to employee inquiries.</li><li>Monitor performance of the team and ensure service continuity&nbsp;</li><li>Perform timely Demand &amp; Capacity analysis to understand the workload, staffing requirements for rosters, and to maintain a high quality of service through employee satisfaction.</li><li>Continual Service improvements &amp; automations</li><li>Identify, plan, and implement Continual Service Improvements &amp; automations to reduce cost and increase efficiency of the service provided by the end-user services team.</li></ul>&nbsp;What we look for:<ul><li>College degree in Technology or related field or relevant work experience.</li><li>ITIL Foundation Certification.</li><li>10+ years in a related technology position (Service Desk Agent, NOC Agent)</li><li>3+ years in a direct technology position (Service Desk Lead or Manager, Help Desk Manager or Lead).</li><li>Experience working, dashboarding and reporting in ServiceNow</li><li>Exceptional analytical &amp; organizational skills</li><li>Excellent Communications Skills (written and spoken)</li><li>Understanding of ITSM processes and their relationships</li><li>Analyse and report on performance of Service Desk activities and documented resolutions</li><li>Identify problem areas, and devise and deliver solutions to enhance quality of service</li><li>Develop procedures that support Wiley policies and outline how problems are identified, documented, assigned and mitigated</li><li>Monitor ticket trends and anticipate potential problems for proactive resolution</li><li>Exceptional attention to detail</li><li>Strong Customer Service and User Experience mindset</li><li>Excellent collaboration skills</li><li>Ability to work in a team setting as well as independently.</li><li>Ability to work with remote colleagues in different time zones</li><li>Ability to work in a dynamic environment</li><li>Knowledge of ITIL</li><li>ITSM ticketing/management systems (like ServiceNow, Jira Service Management)&nbsp;</li><li>Experience with generating visual representations of data</li><li>Familiarity with collaboration tools (such as Skype for Business, Microsoft Teams, Microsoft Sharepoint)</li><li>Reporting tools (such as ServiceNow, Cognos, Excel)</li><li>Self-motivated; Ability to embrace change &amp; adjust approach</li><li>Ability to lead colleagues in day-to-day operations.</li><li>Ability to mediate conflicts to conclusion.</li><li>Ability to Proficiently communicate team performance and data insights to the senior management</li><li>Fluency in English language</li></ul>Desirable:<ul><li>Bachelor’s degree in technology or customer service.</li><li>Other Technical Certifications</li><li>3+ years working in an ITIL environment.</li><li>Able to learn new process/models easily</li><li>Sound technical knowledge on desktop/office systems support such as:</li><li>PC Support [troubleshooting of workstation issues &amp; software: includes MAC and Windows operating systems, MS Outlook, O365]&nbsp;</li><li>Working network technology knowledge (WAN, LAN, VPN, TCP/IP, diagnostic tools &amp; techniques)</li><li>Direct experience with management of Service Desk (or related) groups.</li></ul>