The candidate will be responsible to effectively drive smooth customer centric journey in the Integrated Order and Account Receivables Management to minimize waste, reduce complexities and provide operational excellence.&nbsp;Serve&nbsp;as the primary point of contact and advocate for the customer. Drive continuous improvement within the team along the entire business process, resolve&nbsp;issues&nbsp;and provide guidance for&nbsp;day-today&nbsp;operations.&nbsp;A day in the life of the role:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Efficient Demand Capture:&nbsp;Resolve demand capture failures to ensure orders progress smoothly,&nbsp;minimize&nbsp;delays and&nbsp;enhance&nbsp;the customer-centric journey.</li><li>Comprehensive Order Management:&nbsp;Address and resolve order filtering exceptions&nbsp;(e.g.,&nbsp;credit blocks, duplicates), maintain a clean&nbsp;backlog&nbsp;and align with internal and customer teams to reduce complexities.</li><li>Optimized&nbsp;Fulfillment Process:&nbsp;Manage order fulfillment exceptions (e.g., delivery delays, out-of-stock issues) to meet customer service standards and ensure operational excellence.</li><li>Accurate Billing and Financial Transactions:&nbsp;Collaborate with internal teams to resolve billing issues promptly,&nbsp;ensure&nbsp;accurate financial records and&nbsp;prevent&nbsp;collection issues.</li><li>Effective Returns and Refusals Management:&nbsp;Coordinate the&nbsp;return&nbsp;and&nbsp;refusal&nbsp;process to minimize&nbsp;cost&nbsp;and ensure compliance, while continuously driving process improvements and providing operational&nbsp;guidance.</li></ul>&nbsp;What will make you successful?<ul><li>Education:&nbsp;a degree in Supply Chain Management or any related field</li><li>Expected experience:&nbsp;minimum 3 years of experience in the field of Customer Service, Customer Facing Supply Chain, Demand &amp; Supply Planning, Distribution/ material handling, Sales or Marketing</li><li>Language skills:&nbsp;fluency in English</li><li>Other skills:&nbsp;have good business understanding, be service and solution focused. Have the passion to work with internal and external stakeholders and build trust and long-term relationships</li></ul>

Assistant Manager - Customer Solutions

jobpost

Reporting to the Head of Production, the candidate will be responsible to ensure&nbsp;employee safety, product quality, and asset performance while meeting production deadlines. It also involves driving continuous improvement initiatives within the section and focusing on the development of shop floor personnel.&nbsp;A day in the life of the role:<ul><li>Ensure workplace safety by communicating SHE guidelines and conducting assessments to address any safety gaps.</li><li>Lead the team in accordance with Nestlé Leadership Behaviors and drive continuous improvement initiatives by identifying and implementing new opportunities.</li><li>Collaborate with the Production planner to create realistic production plans through weekly planning meetings.</li><li>Implement and review new standards within given timelines to maintain operational excellence.</li><li>Execute 5S and GMP practices, conduct audits, and incentivize adherence to ensure sustainability and proper machinery maintenance and operation.</li></ul>&nbsp;What will make you successful?<ul><li>Education:&nbsp;A degree in Engineering/ Food Science or proven matured knowledge in Food Manufacturing</li><li>Expected experience:&nbsp;Minimum 3 years of experience. Previous experience in UHT operations would be advantageous</li><li>Language skills:&nbsp;Fluency in English and Sinhala</li><li>Other skills: Leadership, zero defect mindset, adherence to the plan and prioritization, multi-tasking and ability to coach others</li></ul>

Assistant Manager - UHT Production

Reporting to the Head of Production, the candidate will be responsible for ensuring the implementation of Nestlé maintenance management strategy, and to lead the implementation of the factory asset maintenance program aimed to eliminate unplanned stoppages and optimize maintenance cost, and as a result increase asset intensity.<ul><li>Education:&nbsp;A degree in Mechanical Engineering or Electrical Engineering</li><li>Expected experience:&nbsp;minimum 5 years of experience</li><li>Language skills: Fluency in English and Sinhala</li><li>Other skills: Exhibit leadership and team player skills with&nbsp;an attitude for absolute intolerance for unsafe situations, and possess good&nbsp;analytical and problem-solving skills</li></ul> <ul><li>Establish and control maintenance routines to ensure that maintenance activities are scheduled and executed on time with high quality.</li><li>Lead implementation of maintenance methodologies across plants, and coach and promote breakdown analysis.</li><li>Ensure availability of maintenance resources to implement and execute maintenance routines and methodologies.</li><li>Report and track the maintenance budget according to the guidelines,&nbsp;analyze&nbsp;over/ under spending and undertake corrective actions, and provide inputs for the annual maintenance budget.</li><li>Ensure workplace safety and effective communication of SHE guidelines to all team members, conduct inspections/ audits on safety, and drive a SHE culture in the plant.</li><li>Ensure that processes&nbsp;are in compliance with&nbsp;the Nestlé Policies, Standards, Guidelines, GMP and regulatory requirements, and adherence to the Nestlé Good Hygienic Engineering practices.</li><li>Support&nbsp;the implementation of AM pillar methodologies.</li><li>Coordinate production support to eliminate quality defects, safety risks and chronic technical issues.</li><li>Responsible to link production and engineering by being an active member in the&nbsp;local committee.</li><li>Coach, train and mentor team members for enhanced performance, efficiency and productivity in line with the Nestlé Leadership Behavior.</li></ul>