Team Leader – Call Center

Wickramarachchi Opticians & Hearing Care
8 days ago
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3 Applied
Expires on: Jun 06 2024
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Ref.No 00005226

Description

Responsibilities

  • Work closely with the team, motivating and coaching them
  • Keeping up to date with business development and new product lines
  • Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes
  • and procedures towards achieving SLAs
  • Ensure training and development plans are maintained for all team members
  • Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
  • Manage the fair and consistent application of performance management and disciplinary measures as necessary
  • Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team

Requirements and skills

  • Possesses good communication skills in Sinhala / English / Tamil
  • Team management experience
  • Minimum of 2 years’ experience within a contact center environment as a Team Leader
  • Experience in customer services
  • Excellent leadership and communication skills
  • Strong coaching and people-development skills through call listening, quality feedback
  • Ability to deal with demanding customers and escalations

Benefits

  • Competitive compensation packages
  • Opportunities for professional development
  • Supportive work environment that values your wellbeing
Skills
Team work, Communication,
Attend to detail
Positive thinking skills
good listener
Industry Sector