Senior Process Associate - QA

Infomate (Pvt) Ltd - John Keells Holdings
a month ago
0 Applied
Expires on: Feb 06 2023

Ref.No 00002286



· 3+ years working experience in finance or data capture process

· Part qualification in ACCA, CIMA, CMA, CA or AAT

· Hands on experience in any ERP or data capture systems

· Good communication skills and confident in speaking and writing

' Ability to stretch and handle pressure well with a positive attitude

· Leadership & skills

· Ability to work in a shift operation

· Experience in a quality assurance environment in a BPO company will be an added advantage


·   Responsible for sampling and quality checking while managing the quality team

·   Inspect transactions to ensure the accuracy and make sure corrective actions are taken for quality findings

·   Preparation and presenting of Daily/Weekly/Monthly MIS reports and sharing with respective stakeholders including top management

·   Review, implement process standards such as TAT, Quality, Productivity etc.

·  Conducting periodical audits for identified processes

·   Performing root cause analysis for client complaints

·  Carrying out risk analysis for critical processes

·   Researching, evaluating, and implementing process changes or improvements.

·  Active involvement in new process migration for existing or new clients/operations and developing & implementing quality framework

·   Participating client and internal meetings representing quality

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