Requirements
· 3+ years working experience in finance or data capture process
· Part qualification in ACCA, CIMA, CMA, CA or AAT
· Hands on experience in any ERP or data capture systems
· Good communication skills and confident in speaking and writing
' Ability to stretch and handle pressure well with a positive attitude
· Leadership & skills
· Ability to work in a shift operation
· Experience in a quality assurance environment in a BPO company will be an added advantage
· Responsible for sampling and quality checking while managing the quality team
· Inspect transactions to ensure the accuracy and make sure corrective actions are taken for quality findings
· Preparation and presenting of Daily/Weekly/Monthly MIS reports and sharing with respective stakeholders including top management
· Review, implement process standards such as TAT, Quality, Productivity etc.
· Conducting periodical audits for identified processes
· Performing root cause analysis for client complaints
· Carrying out risk analysis for critical processes
· Researching, evaluating, and implementing process changes or improvements.
· Active involvement in new process migration for existing or new clients/operations and developing & implementing quality framework
· Participating client and internal meetings representing quality