Senior Lead Site Reliability Engineer - Cloud Services

IFS
14 days ago
0 Applied
Expires on: Oct 16 2022

Ref. No 00000430

Description

The Oracle DBA role exists within the global Cloud Operations organization. The role forms part of a shift team, which reports into a Cloud Services manager who is responsible for the operational and people management aspects of that shift. The shifts together form the Cloud Service Centre team who provide 24x7x365 operations support to the IFS customer base across all IFS cloud services.

The role handles multiple aspects of incident, service request, problem and change management. Working with multiple internal and external stakeholders related to our supported services. Although not a role with people management duties, the selected individual will be a senior part of the organization and so will provide mentoring and examples of good practice to the more junior members of the team.

Qualifications

  • A degree in Information Technology, Computer Science or Information Security along with 3+ years' experience of Oracle database administration in an enterprise environment
  • Experience of 24x7 service delivery in an SLA/KPI driven environment
  • Experience in the provision of cloud computing services or IT service delivery
  • Oracle Database Certification / Accreditation
  • Some experience with Microsoft SQL Server administration
  • Linux /Windows administration
  • Azure administration and operations
  • Working knowledge of ERP systems
  • Usage of ITSM tools in a service desk environment
  • ITIL qualifications, at foundation or higher levels
  • ITIL qualifications, at foundation or higher levels
  • Specialist Technical Qualifications, suitable examples:
  1. Windows Server MCP or Red Hat RHCE groups of qualifications
  2. Microsoft Azure certifications
  3. Cisco CC or Juniper JNCP groups of qualifications
  4. CompTIA group of qualifications

Additional Information

Interviews and selections are being made continuously. If you are interested, apply as soon as possible, no later than 10 April 2021. 

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

Responsibilities
  • Work as part of a dynamic, cross functional team working to rapidly resolve complex and major incidents across the enterprise compute estate
  • Create and update high quality, readable documentation to address known issues, workarounds and service requests
  • Perform in depth root cause analysis and provide meaningful feedback, including full stack tracing, to ensure issues of the same class cannot recur in production
  • Support the problem management team in performing post mortems, producing incident timelines and identifying corrective actions.
  • Perform and support the implementation of corrective actions from the problem management process
  • Resolve non-standard requests
  • Provide ongoing feedback to improve the service request process
  • Support the change management and supplier process across the service
  • Action operational items
  • Work with other Service Center functions to define and produce various internal and customer reports on a recurring and ad-hoc basis
Skills
Oracle
Linux
Administration
Azure
ERP
Communication
Complex Problem Solving
Systems Analysis
Industry Sector