• Conduct project-based consulting activities: You will be responsible for problem identification, software specification and/or design, implementation, documentation, testing, client training, and solution deployment, following Sage's Methodology.
• Cost and Schedule Monitoring: Interact with company and client managers to monitor project costs and schedules effectively.
• Financial Responsibilities: Comply with financial responsibilities, including project cost estimating, proposal generation, and invoicing.
• Milestones and Support: Take ownership of assigned milestones and support tickets, ensuring timely and successful resolution.
• Sales and Proposal Support: Participate in sales and proposal presentations, providing technical expertise and insights to potential clients.
• Utilization and Revenue Goals: Strive to achieve defined utilization and revenue goals to contribute to the overall success of the organization.
• Identify Product/Services Opportunities: Identify additional product or service opportunities within customer organizations to drive business growth.
• Independent and teamwork: Work independently at client sites but be adaptable to team collaboration when needed.
• Using both business and technical skills, you will work directly with customers to identify business requirements with sufficient detail and clarity to allow technical solution proposal development.
• Customer Satisfaction: Ensure high levels of customer satisfaction by delivering excellent service and support during implementation and beyond.
• Plan, Design, and Launch Information Systems: Collaborate with customers to plan, design, develop, and launch efficient information and operations systems.
• Communication, Analytical and Problem-Solving Skills: Apply proven communication, analytical and problem-solving skills to help identify, communicate, and resolve systems issues in order to maximize the benefit of IT systems investments.
• Maintain Customer Relationships: Collaborate with the sales team to develop and close services projects, maintaining strong customer relationships.
• Analysis and Documentation: Conduct analysis of client business processes and functional requirements and prepare relevant documentation to communicate and validate the information.
• Analyses the data, evaluate existing application products, and recommends efficient, cost-effective solutions which support client business processes and functional requirements.
• Documents functional requirements, workflow, and system specifications. Applies technical and business knowledge to analyze client requirements and match them to system functionality.
• System Integration: Familiarize with key functions of client's key systems to identify integration points and make recommendations.
• Testing and Acceptance: Work with clients during system testing and product acceptance phases to ensure quality and customer satisfaction.
• Knowledge Development: Stay updated with industry trends and the latest technology solutions, continuously developing technical and industry-specific knowledge.
• Time and Expense Reporting: Ensure timely administration and enter time and expense reports accurately.
• Collaboration and Process Improvement: Interact with peers and managers to share knowledge, raise critical issues, and suggest process improvements.
• Support Existing Clients: Manage and support relationships and installed products at existing clients, handling questions, solving problems, performing upgrades, and ensuring overall client satisfaction.
• Sage 300 ERP Implementation: Implement and support Sage 300 ERP for new and existing customers, covering design, configuration, testing, data conversion, training, and go-live support.
• Consulting Estimates and Project Scope: Provide detailed consulting estimates and project scope documents to facilitate successful implementations.
• Project Management: Provide project management support during implementations to ensure project success.