As a Senior Business Analyst at Wiley, you will be the primary point of contact between the scrum teams at Sri Lanka and the global stakeholders, with the responsibility of identifying, defining, refining, prioritizing, and managing requirement scope to streamline product delivery.What we look for:<ul><li>At minimum a bachelor’s degree preferably in Computing, Information Technology or Business Management.&nbsp;&nbsp;&nbsp;&nbsp;</li><li>At minimum of 5 years of Business Analysis experience.</li><li>Exposure to Agile (Scrum) will be an added advantage.</li><li>Working experience with CRM, preferably Salesforce</li></ul> <ul><li>Lead all efforts with the Product Management to identify, define and prioritize product requirements.</li><li>Hands on experience with requirement modeling techniques and tools to analyze and visualize functional, non-functional and transition requirements.</li><li>Liaise with the Product Engineering teams to refine, optimize and streamline deliverables that need to be incorporated in incremental product development and delivery.</li><li>Hands on experience with designing mockups and prototypes using standard tools.</li><li>Uphold effective communication across relevant technical and non-technical stakeholders.</li><li>Engage with Technical Operations to identify and resolve product incidents and escalations on a priority basis to meet intended SLAs.</li><li>Exposure to Scrum based Business Analysis practices is an added advantage.</li><li>Effective Engagement of multiple projects to deliver the desired outcomes.</li><li>Excellent organizational skills and strong attention to detail.</li><li>Independent, innovative and problem solver with the ability to apply Business Analysis knowledge and skills at any given situation.</li><li>Lead system testing, User Acceptance Testing, and Product Demo/Training.</li></ul>

Senior Business Analyst

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Pre - Requisites <ul><li>Bachelor’s degree in the IT field.</li><li>2-4 years industry experience.</li><li>Analytical skills.</li><li>Communication skills and interpersonal skills.</li><li>Leadership skills.</li><li>Fair knowledge in G-Suite, MS Office Products &amp; Agile tools and practices.</li><li>Background in Travel Industry Domain and products would be an added advantage.</li></ul> Responsibilities <ul><li>Bridge the communication gap between the customer &amp; the development team.</li><li>Produce professional documents &amp; presentations.</li><li>Travel internationally and conduct product demos for Business Analysis and Gap Analysis activities.</li><li>Conduct both on-site &amp; in-house trainings.</li><li>Engage in the development process and related activities (Agile / Scrum) to ensure proper communication of requirements and accuracy of development is maintained.</li><li>Ability to form solutions &amp; present to stakeholders.</li><li>Ensure quality of deliveries to manage customer expectations.</li><li>Ability to lead &amp; mentor junior team members.</li></ul>

As a Business Analyst at Wiley, you will be the primary point of contact between the scrum teams at Sri Lanka and the global stakeholders, with the responsibility of identifying, defining, refining, prioritizing, and managing requirement scope to streamline product delivery.The ideal candidate should have a keen interest to grow within the Data Analytics field.&nbsp;How you will make an impact:<ul><li>Lead efforts to identify, define and prioritize product requirements.</li><li>Deploy adequate requirement analysis methodologies and tools to decompose complex business/product requirements into CLEAR Epics and User Stories</li><li>Liaise with the Product Engineering teams to refine, optimize and streamline deliverables that need to be incorporated in incremental product development and delivery.</li><li>Uphold effective communication across relevant technical and non-technical stakeholders.</li><li>Effective engagement of multiple projects to deliver the desired outcomes.</li><li>Participate in system testing, User Acceptance Testing, and Product Demo/Training.</li></ul>&nbsp;What we look for:<ul><li>At minimum a bachelor’s degree preferably in Computing, Information Technology or Business Management.&nbsp;</li><li>At minimum of 5 years of Business Analysis experience with at least 2 years of Data Science/Data Analytics exposure.</li><li>Knowledge of data warehousing.</li><li>Knowledge of fact dimension data modeling.</li><li>Ability to quickly understand data flow and its use in decision-making.</li><li>Exposure to Agile-based Business Analysis practices.</li><li>Capability and the interest to mature in the Data Analytics domain.</li></ul>

Senior Business Analyst – Data Analytics & Insights

As a Business Analyst, the candidate should have exceptional organizational skills, communication skills, analytical thinking, and problem-solving attitude. Should also be a team player and assist the Senior Business Analysts with their tasks. Job Responsibilities :<ul><li>Becoming an expert in all functions of conveyancing business, systems, and technologies.</li><li>Ensure meetings are productive and efficient, taking notes and follow-ups and ensuring action items are addressed systematically.</li><li>Providing administrative support to Senior Business Analysts.</li><li>Handling ad hoc tasks.</li></ul> Requirement &amp; Experience<ul><li>Minimum 02-year experience in a similar capacity.</li><li>Excellent computer proficiency (MS Office, Data visualization tools, Teams) and the ability to learn new systems rapidly (Zendesk, Internal CRM, Call platforms).</li><li>Excellent verbal and written communication skills.</li><li>Expert in MS Excel and Power BI.</li><li>Working knowledge on SQL and SharePoint would be an added advantage.</li><li>Ability to work under pressure and deliver on tight deadlines.</li><li>Attention to detail and ability to be proactive.</li><li>Committed to delivering highest level of service and always striving for excellence.</li><li>Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.</li><li>Ability to work to shift times. Current shift - 11.00 am to 7.30 pm (subject to operational requirements).</li></ul>

Key Responsibilities:<ul><li>Requirement Gathering and Analysis: Conduct comprehensive interviews, workshops, and meetings with stakeholders to elicit and document business requirements, objectives, and constraints. Analyze and clarify requirements to ensure a thorough understanding of the business needs.</li><li>Functional Specifications Development: Translate business requirements into detailed and well-structured functional specifications. Create user stories, use cases, process flows, data models, and other documentation to effectively communicate requirements to development and testing teams.</li><li>Data Analysis: Analyze and interpret data from various sources to identify trends, patterns, and insights that can support decision-making and business process improvements.</li><li>Process Improvement: Identify opportunities for process optimization and efficiency enhancement within the organization. Collaborate with stakeholders to design and implement improved business processes.</li><li>Project Management Support: Work closely with project managers to define project scope, objectives, and deliverables. Assist in project planning, risk assessment, and tracking project progress against established timelines.</li><li>Documentation and Reporting: Maintain accurate and up-to-date documentation of business requirements, specifications, and project progress. Generate reports and dashboards to provide insights into project performance and business metrics.</li></ul>&nbsp;Candidate Profile:&nbsp;<ul><li>Bachelor's degree in Information Technology or equivalent qualification.</li><li>A minimum of 3-5 years of experience as a Business Analyst or in a similar role.</li><li>Candidates holding professional certifications relevant to their respective areas will be considered an added advantage.</li><li>Proven competence in advanced programming languages, including SQL, system integration solutions, and others.</li><li>Solid knowledge of relevant technology concepts (e.g., client-server, mainframe).</li><li>Strong analytical and problem-solving skills, with the ability to think critically and creatively.</li><li>Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders.</li><li>Proficiency in gathering and documenting business requirements, use cases, and user stories.</li><li>Knowledge of data analysis techniques and tools.</li><li>Familiarity with project management methodologies and practices.</li><li>Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.</li><li>Detail-oriented with a focus on delivering high-quality work.</li><li>Strong organizational skills and the ability to manage multiple tasks simultaneously.</li><li>Familiarity with Agile or Scrum methodologies.</li></ul>

Senior Business Analyst / Business Analyst Lead – Technical

The Lead Business Analyst role requires the holder to possess a significant amount of experience in the BA domain that captures the core competencies of Business Analysis practice such as Strategy Analysis, Requirement Elicitation &amp; Collaboration, Requirement Analysis &amp; Design Definition, and Requirement Life Cycle Planning and Monitoring. The role is primarily responsible for tasks associated with Scrum Product Ownership, managing &amp; resolving complexities in product requirements, resolving stakeholder conflicts over requirements, leading the effectiveness of the team, and may require mentoring Senior Business Analysts, Business Analysts, Associate Business Analysts, and Business Analyst Interns. This role requires to be independent with minimum supervision from the manager except for optimizations and the holder to be engaged with one or more complex products.&nbsp;How you will make an impact:<ul><li>Drive all aspects of the Business Analysis practice to deliver stakeholder expectations.</li><li>Deploy adequate requirement analysis methodologies and tools to decompose complex business/product requirements into atomic features.</li><li>Hands-on experience with requirement modeling techniques/tools to analyze and visualize functional, non-functional, and transition requirements.</li><li>Liaise with multiple Product Engineering and service teams to educate, validate, optimize, and streamline incremental product delivery.</li><li>Lead community testing and other UAT efforts to ensure customer acceptance of deliverables.</li><li>Lead communication strategies effectively across relevant stakeholders to educate and resolve conflicts of interest.</li></ul>&nbsp;What we look for:<ul><li>At minimum, a bachelor’s degree preferably in Computing, Information Technology, Information Systems or Business Management.&nbsp;</li><li>At minimum 8 years of Business Analysis experience in the IT industry is required unless you have exceptional experience/exposure in the use of Business Analysis.</li><li>Exposure to Agile (Scrum) will be an added advantage.</li><li>Working experience as a Business Analyst of an IT Service Management (ITSM) platform or a Technology Operations environment is a plus. Preferably Jira Service Management (JSM) or ServiceNow.</li></ul>