Manager – Customer Service (Distributive Trade)

Unilever Sri Lanka
a month ago
0 Applied
Expires on: Dec 11 2023

Ref.No 00004485

  • Be a graduate in Business Management/ Engineering with experience in working in supply chain preferably in an FMCG.
  • Possess 4-5 years of experience in working with sales teams.
  • Having an MBA would be an added advantage.
  • Have proven experience in Power point, Excel, Power BI.
  • Possess the initiative mindset to drive new challenges.
  • Responsible to deliver exceptional service targets both primary and secondary for General Trade and for the Supply Chain.
  • Mange excellent working relationships with both internal Customer Development teams and external business partners.
  • Support managing ideal levels of balance stocks at business partner points and where-ever necessary facilitate actions to maintain the same at desired numbers.
  • Generate norms for business partners on monthly basis.
  • Actively roll our identified digital/SVC related projects of business partners.
  • Mange order page and on daily basis to ensure accurate order generation through CRS.
  • Maintain internal stakeholder relationships with Supply Chain, especially Planning & Logistics teams.
  • Attend stake holder meeting on request and prepare details for meetings related to business partner performance.
  • Carry out regular business partner visits across the country for implementing initiatives and actions.
Power BI
Customer service
Industry Sector