The candidate would be responsible for handling the lender management process which plays a critical role in maintaining positive lender relationships, whilst maintaining the required quality standards and ensuring that all KPI’s and SLAs are met. ESSENTIAL DUTIES AND RESPONSIBILITIES&nbsp;<ul><li>Updating lender portals.</li><li>Dealing with incoming correspondence from lenders. (emails, letters etc.)</li><li>Proactive focus on VIP lenders.</li><li>Dealing with all lender-related issues and queries.</li><li>Supporting other Teams with all lenders related issues.</li><li>Handling redemption statement requests.</li><li>Keeping management updated on a regular basis.</li></ul> Requirement &amp; Experience<ul><li>Proven background with an exemplary work ethic.</li><li>Work experience of 10-15 years or more in a clerical type of role.</li><li>Demonstrated commitment on seeing tasks through to completion.</li><li>Conversant in MS Office and experience on working on portals and platforms.</li><li>Be process-driven, have excellent attention to detail.</li><li>High proficiency in English both verbal and written.</li></ul>