Junior Associate - Customer Support

Global Tote Lankan
2 days ago
0 Applied
Expires on: Oct 20 2022

Ref. No 00001218

Description

This role is responsible for handling customer communication, researching and resolving customer issues using available tools and interdepartmental support.

Knowledge & Skills

  • Ability to think critically and draw from experience to make decisions
  • Fluent skills both in written and oral communication in English
  • Ability to understand both written and oral instructions in English and prepare well drafted emails with excellent writing skills
  • Ability to deal with ambiguity and identify customer’s needs
  • The ability to organize and manage multiple priorities
  • Ability to independently research solutions and solve problems
  • Strong customer orientation & computer literate
  • Excellent interpersonal and communication skills
  • Performance driven and a strong team player with exceptional time management skills
  • Flexible and has the ability to quickly adjust to frequent process and information changes


Qualifications & Experiences

  • School leaver/ Diploma in Business/Hospitality/Sales and Marketing Management or relevant field
  • Minimum of 1 year in a similar customer service role with relevant experience will be an added advantage
  • Prior customer service experience working with foreign clientele will be an advantage
  • Knowledge of Sportsbook industry would be an asset
  • Google sheet and Microsoft Office skills
  • Willingness to work on a rotational basis (24 x7 clock)
Responsibilities
  • Answer and support customer queries
  • Research solutions to customers' issues
  • Interact with various departments to resolve customers' issues
  • Effectively navigate through the given tools and information resources to quickly and effectively answer customer enquiries
  • Escalate unresolved problems in accordance with established procedures.
  • Research discrepancies and take appropriate actions
  • Maintain professionalism and adhere to company standards during all interactions
  • Constantly review and digest all communication and information sources to maximize knowledge and skills
  • Maintain a consistent and professional approach to all customer queries
  • Other tasks and duties as assigned
Skills
Customer service
Microsoft Office
Google sheets
Industry Sector