We are looking for a Support Engineer to join our dynamic team. Key Responsibilities<ul><li>Provide first and second-level technical support via phone, email, or in-person to internal staff.</li><li>Diagnose and troubleshoot complex hardware and software issues on desktops, laptops, and devices.</li><li>Install, configure, and maintain computer systems, applications, and network equipment.</li><li>Perform advanced system maintenance, updates, and backups on IT systems.</li><li>Monitor system performance, identify issues, and implement solutions for efficiency and security.</li><li>Resolve user inquiries, ensuring high customer satisfaction and provide guidance on system functions.</li><li>Maintain detailed records of issues and resolutions in the ticketing system.</li><li>Develop and document procedures to improve support process efficiency.</li><li>Assist in planning and executing IT projects, including upgrades and new technology implementations.</li><li>Participate in testing, deployment, and maintenance of new applications and systems.</li><li>Manage IT inventory, including tracking, maintenance, and procurement of hardware and software assets.</li><li>Ensure compliance with company IT security and data protection policies.</li><li>Support development and implementation of IT policies and best practices.</li><li>Mentor and support junior IT support staff.</li></ul> Candidate Profile<ul><li>Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.</li><li>2+ years in IT support roles with proficiency in Windows, macOS, and Linux.</li><li>Familiarity with common software applications and networking concepts.</li><li>Strong analytical and troubleshooting skills for complex technical issues.</li><li>Excellent communication skills for technical and non-technical audiences.</li><li>Effective interpersonal skills, promoting collaboration in team environments.</li><li>Customer service-oriented with proactive problem-solving abilities.</li><li>Continuous learner adaptable to new technologies.</li><li>Organized with meticulous attention to detail and efficient time management.</li><li>Preferred CompTIA A+, Network+, or equivalent certifications, IT security principles knowledge, familiarity with IT ticketing systems.</li></ul>