Intern - Managed Security Services

Role Summary

This role entails handling first line incident response to detect suspicious, improper, or unauthorized activity on the organization's information security posture in collaboration with the Security Operations team and other support teams to ensure successful information security operations, which includes event filtering, collation of information, Alert/Alarm monitoring and escalation, ticket management and initial customer contact.

Job Description

• Serve as the initial point of contact (1st Acknoldgement for all incidents or customer requirements) for monitoring and assessing security alerts. They swiftly triage alerts, assessing their severity and validity.
• Escalate observations regarding the performance of alerts, abnormal/noting patterns, false positives, or missed detections.
• Maintain accurate records of incidents, actions taken, and resolutions in the Ticketing system.
• Ensure the continuous availability and functionality of data sources.
• Compile and create daily reports summarizing security incidents, activities, and notable events for customers.

Person Specification

• Following a bachelor's degree in Cyber Security or similar IT degree, preferably from the final year.