Oversee daily activities of the property including all departments and customer service.
Operate the hotel with efficiency, profitability and customer satisfaction while managing staff in the day-to-day performance of their job duties.
Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skills development.
Coordinate and overlook all tasks relating to costs, expenses, wastage, breakages, security, grievances, and stock control.
Able to take initiative and be proactive in getting things done and exceed expectations of both guests and colleagues where possible.
Lead the team to deliver exceptional guest service and quality standards, ensure colleagues understand key drivers of guest satisfaction, and involves the team to develop new initiatives to enhance guest satisfaction.
Build relationships with guests, utilizes feedback to improve service and standards.
Coach and mentor direct reports.
Ensure that managers are enhancing the talent on their teams through employee development, succession planning, training, and growth opportunities.
Ensure all departmental goals are met and provide coaching as required.
Lead the team to control budgets, manage expenses and controls to maximize hotel costs.
Ensure a safe and secure environment for guests and team members.
Directly supervise and coordinate activities of staff engaged in landscaping or groundskeeping activities.
Supervise the staff to develop the garden according to Teardrop standards.