The Global Services Portfolio Manager drives the services growth of IFS through combining domain expertise, commercial acumen and leadership, in the definition of services to drive customer value.
A Global Portfolio Manager has a clearly defined section of our Services Portfolio under their direction and are tasked with the definition, packaging and effective release of the Services in our Portfolio. A Global Portfolio Manager proactively drives the transition to a primarily recurring revenue model in Services and is expected to demonstrate hands-on leadership in sales cases as well as being a key interface to the global delivery organization.
This vacancy is for ownership of the “Implementation & Lifecycle” Portfolio area across IFS core products.
Qualifications
Global Service Portfolio Managers are deep experts in their assigned fields operating at Senior level or above within a Customer value generating role. They must be able to demonstrate:
- Deep and practical knowledge of their assigned portfolio area
- Business context and a true understanding of Customer value through the lifecycle
- Strategically minded and creative in the ways that the services can unlock value
- Commercial awareness and an understanding of how we take service offerings to market e.g. definition, estimation, calculation, service descriptions and Menu Cards
- Confidence and competence when working in a matrix organization, being able to deliver results independently as well as collaboratively
- A good understanding of IFS methodologies and practices
- Practical usage of essential tools such as Scope Tool and the DBVA
- Quality and attention to detail
- Sit on the GCS Demand Extended Leadership team
- Live the IFS Values
- Relevant Customer facing and commercial experience in the enterprise software industry
- Experience “solutioning” services for customers
- Must have led or Project Managed product or service releases
- Varied roles in the relevant field
- Must be able to demonstrate an understanding of key industry trends in their chosen field
Desirable:
- Bachelors degree or equivalent
- Industry Qualifications
The Global Services Portfolio Manager will take full responsibility for their section of the Portfolio, which requires:
- Capable of leading and directing services sales cases, with hands-on solutioning and commercial decision-making
- Bring to market world-class offerings that unlock clear, specific and measurable value for our Customers
- Proactively publishing and maintaining a strategy and release plan (with clear timelines and deliverables as per the Portfolio release cadence)
- Own definition and execution for specific Portfolio topics (Menu Cards)
- Ensure that all Portfolio items are fully documented as per global standards
- Collaborate with other Portfolio Managers and the wider GCS org to ensure that all offerings are cohesive and fulfil the life-cycle strategy that we are executing
- Provide simple and clear content to effectively enable the sales and delivery orgs including marketing collateral
- Must solicit and incorporate feedback from all key internal and external stakeholders