<ul><li>Should possess a minimum of 2 years of experience in a similar capacity.</li><li>Good communication skills and excellent command of the English language is a must</li><li>Residing in and around Balapitiya will be an added advantage</li><li>Fully vaccinated candidates are encouraged to apply.</li></ul> ■ Greet and welcome guests.■ Ensure outstanding customer care at all times.■ Answer all guest inquiries / calls, and address all complaints.■ Take up other duties as assigned such as guest travel arrangements and scheduling.

Front Office Executive (Kotugoda)

jobpost

Your primary responsibilities includes, <ul><li>Maintain and enhance the overall ambiance of the Front Area/Checkout counters, ensuring cleanliness and hygiene standards are met.</li><li>Oversee staff grooming, welfare, and training needs.</li><li>Execute directions from the Outlet Manager and cover the Duty Manager's shift when required.</li><li>Conduct staff briefings and manage customer inquiries, resolving any issues to meet customer requirements.</li><li>Minimize customer complaints, aiming for no more than two per month.</li><li>Prepare and manage the front office roster, especially during special holidays, and</li><li>monitor and approve leave for front office staff.</li><li>Ensure excellent customer service and control all overhead costs.</li><li>Collaborate with the security department on refunds and finalize daily POS operations accurately.</li><li>Handle settlement of EDC machines and maintain discipline among Cashiers, Baggers, and related staff.</li><li>Educate front office staff on ongoing promotions, display promotional materials, and ensure accurate documentation is sent to the head office on time.</li></ul>The ideal candidate should possess:<ul><li>Diploma or Degree in Management.</li><li>Minimum of 5 years of experience in the retail industry.</li><li>Strong people management skills.</li><li>In-depth knowledge of front office operations and customer service</li><li>Excellent communication and IT skills.</li></ul>