We are looking for a part qualified professional to join our Finance team. Advanced excel skills and strong attention to detail.BSc or professional qualification in Computer Science, ICT, Statistics from a recognized University.Ability to handle confidential information.Good communication and interpersonal skills.Ability to prepare and present financial reports.Minimum 2 years' experience in a similar capacity.

Data Analyst - Finance

jobpost

<ul><li>Bachelor’s degree in Computer Science, Information Systems, Data Science, or a related field.</li><li>Proven experience as a Power BI Developer or similar role, with a strong portfolio of impactful Power BI dash&nbsp;&nbsp;Proficiency in Microsoft Power BI, including Power Query,&nbsp;DAX, and Power BI Service.</li><li>Solid understanding of data visualization principles and best practices.</li><li>Strong analytical and problem-solving skills, with the ability to interpret complex data sets (mathematical and statistic modelling).</li><li>Experience in data modeling and data preparation for reporting purposes.</li><li>Knowledge of SQL and data querying techniques.</li><li>Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.</li><li>Detail-oriented with a focus on delivering high-quality work within established timelines.</li></ul> <ul><li>Collaborate with business stakeholders to gather and understand data analysis needs and translate them into effective data visualizations.&nbsp;</li><li>Design and develop interactive and visually appealing Power BI dashboards and reports to meet business requirements.&nbsp;&nbsp;</li><li>Create and optimize data models to ensure data accuracy, performance, and scalability.&nbsp;&nbsp;</li><li>Implement data transformation and ETL processes to prepare data for visualization.&nbsp;&nbsp;</li><li>Work with the IT team to integrate Power BI solutions with existing systems and data sources.&nbsp;</li><li>QA developed dashboard before publication or handing over to requester.&nbsp;&nbsp;</li><li>Monitor and maintain existing Power BI dashboards, troubleshoot issues, and ensure data integrity.&nbsp;</li><li>Stay up to date with the latest Power BI features, best practices, and industry trends.&nbsp;</li><li>Conduct training sessions and provide support to end-users to promote self-service BI capabilities.&nbsp;&nbsp;</li><li>Assist in the development and implementation of data governance and security policies for Power BI solutions.&nbsp;&nbsp;</li><li>Collaborate with cross-functional teams to identify opportunities for data-driven insights and process improvements.&nbsp;</li></ul>

Data Analyst (Power BI Developer)

Job Role:<ul><li>Monitor outbound contact center performance, ensuring customer assistance when necessary.</li><li>Take ownership of escalations, coordinating with relevant parties until resolution.</li><li>Evaluate call quality, provide feedback, and support team development.</li><li>Conduct product and service training sessions as needed.</li><li>Collaborate with management to support informed decision-making.</li><li>Achieve team KPIs, meet SLAs, and fulfill responsibilities efficiently.</li><li>Analyze and present weekly/monthly performance reports.</li><li>Conduct gap and trend analyses to improve customer experiences.</li><li>Utilize data to forecast and support strategic decision-making.</li><li>Propose initiatives based on identified trends and gaps.</li><li>Implement corrective and preventive actions when required.</li><li>Collaborate across departments to analyze customer profiles and behavior.</li><li>Monitor customer feed back and align initiatives with customer expectations.</li><li>Suggest proactive improvements to enhance the customer journey.</li><li>Maintain accurate and diligent data reporting.</li></ul>Job Pre-Requisites:<ul><li>Bachelor's degree or equivalent qualification in Business Management.</li><li>Professional certifications in Customer Experience are an added advantage.</li><li>Minimum of 3 years of experience in a contact center, preferably in a similar capacity.</li><li>Prior experience in the insurance industry is advantageous.</li><li>Proven experience in managing and developing a team.</li><li>Proficiency in MS Office applications is essential.</li></ul>

Executive – Customer Experience Cum Data Analyst

Seeking a Data Scientist, email your CV to careers@cms.lk