Call Centre Associate

Job Pre-requisites:

• Passed G.C.E A/L.
• Passing the Insurance Foundation Certificate course will be an added advantage.
• Minimum 01 – 02 years experience in the similar field.
• Fluency in Sinhala and English. Fluency in Tamil will be an added advantage.

If you believe you are the right person we are looking for, forward your complete resume together with contact numbers and the names of two non-related referees to reach us within 10 days of this advertisement by email to hr@hnbassurance.com (state the position applied on the subject line).

• Handle all inbound calls of Life insurance customers effectively and provide first contact resolution to all inquiries.
• Properly follow up the inquiries and ensure to give feedback to the customers whenever required.
• Understand, analyze customer complaints, take proper actions and drive towards resolution within the stipulated service levels.
• Accurately track all the inquiries, requests and complaints received from the customers.
• Maintain the service level and other service standards of the inbound call centre and ensure high quality service to all the customers consistently.
• Cross sell and up sell products / services to the customers.
• Report the performance of the inbound call centre on weekly and monthly basis to the management.
• Drive the initiatives / special projects related to the customer service department.