Contact Centre Associate

Job Role:

• Handle customer inquiries, requests, and complaints efficiently while identifying customer needs.
• Provide professional solutions to resolve issues and maintain a record of each transaction for seamless customer service.
• Ensure a high standard of service as per company guidelines.
• Enhance customer retention and satisfaction through timely assistance.
• Follow up to ensure appropriate actions are taken for customer concerns until resolved.
• Collaborate with internal departments to address customer inquiries and ensure proper closure of issues.

Job Pre-Requisites:

• Completion of GCE A/Land partly or fully completion a degree or diploma in Customer Service or Business Management is optional.
• Minimum 1 year of experience in a similar role, preferably in customer service.
• Proficient in MS Office; strong communication skills in both English and Sinhala; knowledge of Tamil is a plus.
• A genuine passion for delivering exceptional customer service and solving problems.
• Willingness to work flexible hours and on a roster basis
• Experience in the life insurance sector is a plus, though not required.