Knowledge & Skills
● Excellent teamwork ability
● Knowledge of the racing/sports betting industry
● Knowledge of sports and the upcoming events for the calendar year
● Excellent command of written and spoken English
● Excellent problem-solving skills
Qualifications & Experiences
● Proven experience in a customer service or business background
● Ability to work on a 24/7 roster
● Ability to work efficiently with minimal supervision
● Managing MTS and Non-MTS client relations
● Handling/Supporting the Customer Service Team
● Liaising with the Australian trading and operations team
● Racing data setup and management for MTS clients
● Sports data setup and management for MTS clients
● Website display checks
● Running vision services (Asian racing)
● Ability to manually result Sports and Racing events when necessary