Associate - Software Support

jobpost

Senior QA Engineer (Automation)

What we are looking for:<ul><li>We’re looking for a good communicator who is proactive, organized and team-oriented</li><li>Someone with good attention to detail and the ability to follow internal processes</li><li>Someone with good time management skills and the ability to easily switch between projects and priorities</li><li>Someone who can think out of the box, is curious about the product deliverables and workflow and asks the right questions at the right time</li><li>Someone who can gain an understanding of the systems from end to end</li></ul> Qualifications &amp; Experiences:<ul><li>Bachelor's / Master’s degree in Computer Science, Engineering or a related subject</li><li>Proven work experience in Software testing for 1-2 years</li><li>Experience working in an Agile methodology will be an added advantage</li><li>Ability to work efficiently with minimal supervision</li><li>Ability to learn and apply new technologies, tools effectively</li></ul> Knowledge &amp; Skills:<ul><li>Experience in writing clear, concise and comprehensive test plans and test cases</li><li>Knowledge / experience on Test automation tools and technologies will be an added advantage</li><li>Good knowledge on SQL</li><li>Good understanding on software testing principles and practices</li><li>Ability to focus on deadlines and deliverables</li><li>Excellent analytical and problem-solving skills</li><li>Excellent team player</li><li>Clear communicator (written and verbal)</li></ul>

Associate QA Engineer

QA Engineer (Automation)

Software Engineer - Frontend

This role is responsible for handling customer communication, researching and resolving customer issues using available tools and interdepartmental support.Knowledge &amp; Skills<ul><li>Ability to think critically and draw from experience to make decisions</li><li>Fluent skills both in written and oral communication in English</li><li>Ability to understand both written and oral instructions in English and prepare well drafted emails with excellent writing skills</li><li>Ability to deal with ambiguity and identify customer’s needs</li><li>The ability to organize and manage multiple priorities</li><li>Ability to independently research solutions and solve problems</li><li>Strong customer orientation &amp; computer literate</li><li>Excellent interpersonal and communication skills</li><li>Performance driven and a strong team player with exceptional time management skills</li><li>Flexible and has the ability to quickly adjust to frequent process and information changes</li></ul> Qualifications &amp; Experiences<ul><li>School leaver/ Diploma in Business/Hospitality/Sales and Marketing Management or relevant field</li><li>Minimum of 1 year in a similar customer service role with relevant experience will be an added advantage</li><li>Prior customer service experience working with foreign clientele will be an advantage</li><li>Knowledge of Sportsbook industry would be an asset</li><li>Google sheet and Microsoft Office skills</li><li>Willingness to work on a rotational basis (24 x7 clock)</li></ul>

Junior Associate - Customer Support

Associate - Customer Support

The Global Tote Lankan team is now an integral part of the BetMakers Technology, working closely with software development teams based across Australia, seeking to equip clients with the right technology solutions to solve their operational challenges. These solutions have become the foundation for companies to succeed in competitive environments and to achieve increased returns on their IT investments.This role is responsible for handling customer communication, researching and resolving customer issues using available tools and interdepartmental support.

Associate - Operations Support

The Global Tote Lankan team is now an integral part of the BetMakers Technology, working closely with software development teams based across Australia, seeking to equip clients with the right technology solutions to solve their operational challenges. These solutions have become the foundation for companies to succeed in competitive environments and to achieve increased returns on their IT investments.Reporting to the IT Support Lead, the ServiceNow Developer is an experienced end to end ServiceNow developer and administrator. This newly created role will assist the IT Support Lead and the Head of Support and CX to implement and drive the adoption of ServiceNow ITSM, CSM and FSM modules globally with the possibility to introduce more in the near future. They will have extensive experience with scripting and programming in the ServiceNow platform. This will suit someone that has implemented ServiceNow from the ground up in a fast paced environment.

ServiceNow Developer

The Global Tote Lankan team is now an integral part of the BetMakers Technology, working closely with software development teams based across Australia, seeking to equip clients with the right technology solutions to solve their operational challenges. These solutions have become the foundation for companies to succeed in competitive environments and to achieve increased returns on their IT investments.As part of our Global People &amp; Culture team, this role is responsible for assisting and supporting with the day-to-day tasks of the People &amp; Culture department and supports a wide range of HR activities including but not limited to, recruitment, general administrative duties and employee development, employee database management, payroll and benefits, employee liaison and the creation and implementation of HR policies and procedures.