Description
Job Responsibilities :
- Ensure to complete all allocated tasks within prescribed SLS’s.
- Ensure to register all new and existing queries and complete follow ups within the SLA.
- Ensure timely progression of cases while managing expectations of stakeholders.
- Update and maintain all required reports and share reports on a timely manner.
- Maintain an excellent quality standard as per organizational rules and procedures.
Requirement & Experience
High proficiency in English both verbal and written.
Minimum 02 years experience in similar capacity.
Pursuing a Diploma or any other professional qualification.
Ability to work under pressure and to the tight deadlines.
Ability to work according to the UK business calendar and working hours (13.30 – 22.00)
Ability to work independently.
Excellent interpersonal skills with the ability to develop a good rapport with all internal and external customers.
Skills
Interpersonal
Attention to detail
Communication
Industry Sector