The Global Tote Lankan team is now an integral part of the BetMakers Technology, working closely with software development teams based across Australia, seeking to equip clients with the right technology solutions to solve their operational challenges. These solutions have become the foundation for companies to succeed in competitive environments and to achieve increased returns on their IT investments.
This role is responsible for handling customer communication, researching and resolving customer issues using available tools and interdepartmental support.
- Answer and support customer queries
- Research solutions to customers' issues
- Interact with various departments to resolve customers' issues
- Effectively navigate through the given tools and information resources to quickly and effectively answer customer enquiries
- Escalate unresolved problems in accordance with established procedures
- Research discrepancies and take appropriate actions
- Maintain professionalism and adhere to company standards during all interactions
- Constantly review and digest all communication and information sources to maximize knowledge and skills
- Maintain a consistent and professional approach to all customer queries
- Other tasks and duties as assigned