Associate - Client Service Advisor

Who we are looking for :

We are looking for a positive, engaged, well-disciplined work smart and play hard professional.

The Client Service Advisor is responsible for providing the very best of customer service experience to our customers. They will provide updates, resolve grumbles and complaints while ensuring that all inbound calls are answered. Any missed calls will be returned to ensure that all our customers are updated, and their requests or complaints are attended to on a timely manner.

Job Requirements :

• A minimum of 1 year experience in customer service call handling.
• Well organized, pays attention to detail with excellent communication skills.
• Independent, self-motivated and thinks on your feet.
• Passionate about providing an exceptional experience to our customers.

• Managing inbound calls from customers and providing solutions or updates while liaising between different departments of the organization.
• Ensuring that all inbound calls are answered, and any missed calls are returned.
• Handling Client complaints and requests in a professional manner and escalation of calls.
• Taking ownership of customers’ issues and follow up problems through to resolution.
• Providing a value adding and lasting experience for our customers.