Assistant Manager - Consumer Engagement Services

Nestlé Lanka
15 days ago
1 Applied
Expires on: Feb 08 2023
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Ref.No 00002314

Description

To lead, inspire, develop and coordinate the market Consumer Engagement Services (CES) team in order to manage the reputation of the company through providing online and offline personalized and engaging experiences to consumers.

Responsibilities

• Maintain the reputation of the company by collaborating with key stakeholders to manage complex consumer escalations.

• Collaborate with internal teams to identify trends, streamline processes and create data driven insights that drive CES performance.

• Proactively deliver operations excellence through technology, manpower training and optimization.

• Support personalized consumer experience journey delivering delightful consumer experiences.

• Ensure high quality and consistent performance from agency partners.

• Train, manage and lead contact center and complaint collection teams.

Skills
Interpersonal
Creativity
Collaboration
Communication
Industry Sector