Application Support Engineer – Core Insurance System

Candidate Profile

• University Degree or equivalent in Computer Science or Engineering
• Minimum 1 year of relevant IT experience
• Knowledge of writing SQLs and Oracle tools
• Work experience with Oracle and Windows Server
• Experience in reading and understanding of source code
• Experience in query and store procedures optimization (Oracle) is preferable
• Understanding of Core Insurance Applications and Life insurance business processes
• Good command of English, both spoken and written
• Self-starter, well organized and motivated
• Ability to work under pressure and establish priorities
• Enjoying teamwork with the aim of continuous development
• Knowledge of ITIL processes and working with a ticket management solution is preferable
• Desire to learn and develop skills further
• Responsible and reliable

• Second level support and maintenance of Line of Business Insurance applications that are essential to running a customer business, in particular Core Insurance System
• Carry out maintenance of the applications throughout their life cycle, core insurance system configuration, parameterization
• Local developments that are available without vendor involvement – development of reports by means of Crystal reports, PowerBI, development of stored procedures and triggers for Oracle
• Deploying the software releases as well as coordinating other related activities of the release management process, regardless of whether it is a project or a maintenance job
• Follow guidelines to implement requests for change, avoid service disruptions and adhere to service levels and information security requirements, apply change control procedures
• Support the ongoing implementation projects and digitization initiatives
• Technical testing of the new or changed software applications
• Performing fulfilment of the service requests as well as coordinating incidents across several specialist teams in accordance with SLA
• Troubleshooting a complex transactional application system based on Oracle Investigate incidents to establish the root cause, and resolve or escalate
• Contribute to business continuity, manage risks that could seriously impact IT services by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services
• Maintain knowledge database and ensure the structured documentation of processes, solution procedures, checklists
• Monitors production system notifications and acts accordantly to investigate, diagnose and solve application-related problems
• Consulting internal departments, end-user support