Specialist - IP Network Development and Operations

Entry Requirements

• BSc in Electronics and Telecommunications / Computer Science from a recognized university or institute.
• Work experience in a similar capacity is preferred.
• Experience in ISP (Internet Service Provider) and IP MPLS Network Operations
• Experience with internet routing protocols and concepts: TCP/IP, BGP, MPLS, ISIS and/or OSPF, QoS.
• VB Script, Python, Perl and Ansible scripting experience.

• Diagnose, troubleshoot and resolve complex network issues and escalate critical issues to senior engineers and management.
• Identify and troubleshoot recurring issues and effectively engage with vendors and senior-level engineers for full resolution.
• Analyze trends in service incidents to identify common network and service limitations.
• Regularly monitor the network KPIs and alarms to proactively diagnose issues and resolve them.
• Execute routine configuration change, service provisioning and new node deployment requests.
• Identify and drive opportunities to automate repetitive operations and monitoring tasks through creation and maintenance of scripts and tools.
• Prepare network KPI reports for senior management.
• Routine remote site visits to carry out critical operations and ensure site conditions are up to the standard.
• Attend to support calls and escalations of network issues on a 24/7 basis as required.
• Maintaining network monitoring and management systems up to date.
• Develop standards and procedures in accordance with the industry best practices and implement them to enhance the outcome.
• Prepare testing and verification procedures to ensure the new feature or service is implemented properly without affecting existing services.