Senior TechOps Engineer

• Prior experience working with L2/L3 production support teams
• Should be able to initiate an incident management call and drive the call with stakeholders from different departments
• Hands on experience and knowledge on application monitoring system “Splunk” is a must
• Also be able to write queries, parse logs, extract data from logs to present in table/time chart view, add/remove monitoring checks, configure notifications
• Should be well versed with Jira
• Should be able to analyze the issue by connecting all the dots in ordering journey on UI
• Knowledge on reporting applications like Tableau, Site Improve will be an advantage
• Knowledge or experience on telecom billing applications like ICOMS/CSG/AMDOCS
• Some experience using AEM backend development in React/Redux or even good with frontend development using CSS, HTML, Java Scripts
• Preferred previous telecom domain knowledge
• Willingness to work in 24*7 shifts and provide extended support when required as a team player

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