Operations Manager - QA and Inductions &Training

Careers360 Headhunting
5 days ago
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1 Applied
Expires on: Jun 09 2024
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Ref.No 00005441

Description

A Socially driven travel company is seeking an Operations Manager to handle Training & QA to enhance the travel experience for customers.


  • Responsible for developing and executing training programs and inductions for the customer experience team.
  • The position will be part of the Customer Experience Team but should have experience in T&D, Customer Service and Logistics or the best possible combination of these areas. 
  • Experience in Travel and Tourism field
  • Identifying the quality gaps
  • Developing required policies and procedures to improve the quality of the fleet and the customer experience. 
Skills
Training & Development
Customer Service
Logistics Management
Executing
Industry Sector