Manager - ICT Operations

Key Responsibilities:

• Manage and maintain the company's ICT infrastructure, including hardware, software, networks, and security systems.
• Develop and implement ICT policies, procedures, and best practices.
• Oversee the installation, configuration, and maintenance of ICT systems and applications.
• Lead and manage a team of IT professionals, providing guidance, training, and support.
• Ensure data security and compliance with relevant regulations and standards.
• Monitor and evaluate ICT system performance, implementing improvements as necessary.
• Manage relationships with external vendors and service providers.
• Plan and manage the ICT budget, ensuring cost-effective solutions.
• Provide technical support and troubleshooting for end-users.
• Stay updated with the latest technology trends and advancements.
• Maintain AMCS/SLAs for critical IT equipment and services and manage relationships with Vendors, ensuring contracts and service levels are negotiated in line with strategic aims, financial constraints
• Strong knowledge & experience in Microsoft O365 & Azure cloud
• Hands on Experience in CCTV Infrastructure, Access Control, IoT devices
• Identify CAPEX & OPEX expenses for annual budgeting requirements and identify cost reduction options.
• Manage centralized cloud infrastructure to ensure continuous support for critical business systems and plan and carry out maintenance, backups and disaster recovery exercises

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field. Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities. Effective communication and interpersonal skills.
• Ability to manage multiple projects and priorities.
• A willing attitude and flexibility.
• A proven track record of developing and implementing IT strategy and Infrastructure
• At least 10+ years' industry experience out of 5 years of managerial experience.