Lender Management Coordinator

The candidate would be responsible for handling the lender management process which plays a critical role in maintaining positive lender relationships, whilst maintaining the required quality standards and ensuring that all KPI’s and SLAs are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Updating lender portals.
• Dealing with incoming correspondence from lenders. (emails, letters etc.)
• Proactive focus on VIP lenders.
• Dealing with all lender-related issues and queries.
• Supporting other Teams with all lenders related issues.
• Handling redemption statement requests.
• Keeping management updated on a regular basis.

Requirement & Experience

• Proven background with an exemplary work ethic.
• Work experience of 10-15 years or more in a clerical type of role.
• Demonstrated commitment on seeing tasks through to completion.
• Conversant in MS Office and experience on working on portals and platforms.
• Be process-driven, have excellent attention to detail.
• High proficiency in English both verbal and written.