Intern - Digital Infrastructure

MillenniumIT ESP
20 days ago
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1 Applied
Expires on: Dec 11 2024
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Ref.No 00005375

Description

Job Description

  • Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively
  • Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions
  • Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance and security
  • Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices
  • Managing user accounts and access permissions, ensuring data security and compliance with company policies
  • Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions
  • Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed
  • Assist end-users with network connectivity and internet-related issues
  • Collaborate with Product experts and escalate L2 and L3 support when needed
  • Facilitate the documentation support requests, resolution, and system configurations

Person Specification

  • Completed/ following a Bachelor's degree in Information Technology or a related field
  • Enthusiasm in helpdesk or technical support
  • Experience in Windows OS and Other OS
  • Have a good interpersonal and communication skills
  • Network, Security and Microsoft Certifications
Skills
Communication
Windows OS and Other OS
technical support
Industry Sector