Front Office Executive — Super Center

Your primary responsibilities includes,

• Maintain and enhance the overall ambiance of the Front Area/Checkout counters, ensuring cleanliness and hygiene standards are met.
• Oversee staff grooming, welfare, and training needs.
• Execute directions from the Outlet Manager and cover the Duty Manager's shift when required.
• Conduct staff briefings and manage customer inquiries, resolving any issues to meet customer requirements.
• Minimize customer complaints, aiming for no more than two per month.
• Prepare and manage the front office roster, especially during special holidays, and
• monitor and approve leave for front office staff.
• Ensure excellent customer service and control all overhead costs.
• Collaborate with the security department on refunds and finalize daily POS operations accurately.
• Handle settlement of EDC machines and maintain discipline among Cashiers, Baggers, and related staff.
• Educate front office staff on ongoing promotions, display promotional materials, and ensure accurate documentation is sent to the head office on time.

The ideal candidate should possess:

• Diploma or Degree in Management.
• Minimum of 5 years of experience in the retail industry.
• Strong people management skills.
• In-depth knowledge of front office operations and customer service
• Excellent communication and IT skills.