Engineer, End User Services

Wiley
16 days ago
tie
0 Applied
Expires on: Dec 13 2024
tie

Ref.No 00004547

Description
  • Bachelor’s degree in technology or related field or relevant work experience.
  • 2+ years in a related technology position (End user Services Engineer, Service Desk Engineer, NOC engineer)
  • 1+ years working in an ITIL environment.
  • Good analytical & organizational skills
  • Excellent Communications Skills (written and spoken)
  • Understanding of ITSM processes and their relationships.
  • Ability to build collaborative customer relationships.
  • Identify problem areas, and devise and deliver solutions to enhance quality of service.
  • Good attention to detail
  • Good Customer Service and User Experience mindset
  • Good collaboration skills
  • Ability to work in a team setting as well as independently.
  • Ability to work with remote colleagues in different time zones.
  • Experience with generating visual representations of data.
  • Qualified desktop/office systems support skills such as:
  • PC Support [troubleshooting of workstation issues & software: includes MAC and Windows operating systems, MS Outlook, O365]
  • Working network technology knowledge (WAN, LAN, VPN, TCP/IP, diagnostic tools & techniques) 
  • Experience in applications, systems and services Experience in Windows 10 & 11 support and administration.
  • Able to work varied shifts across all time-zones


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Skills
Customer Service
End user Services
Good attention to detail
Communication
Industry Sector