Job Responsibilities :<ul><li>Ensure to complete all allocated tasks within prescribed SLS’s.</li><li>Ensure to register all new and existing queries and complete follow ups within the SLA.</li><li>Ensure timely progression of cases while managing expectations of stakeholders.</li><li>Update and maintain all required reports and share reports on a timely manner.</li><li>Maintain an excellent quality standard as per organizational rules and procedures.</li></ul>Requirement &amp; ExperienceHigh proficiency in English both verbal and written.Minimum 02 years experience in similar capacity.Pursuing a Diploma or any other professional qualification.Ability to work under pressure and to the tight deadlines.Ability to work according to the UK business calendar and working hours (13.30 – 22.00)Ability to work independently.Excellent interpersonal skills with the ability to develop a good rapport with all internal and external customers.

Associate - Post Completion

jobpost

As a Junior Associate – Post Completion within our organization, you will serve as a crucial link in our operational chain, ensuring the seamless management of cases and administrative tasks. Your role will encompass a variety of responsibilities aimed at optimizing workflow efficiency and delivering exceptional service to our clients. ESSENTIAL DUTIES AND RESPONSIBILITIES <ul><li>Assisting in the allocation of new cases weekly by updating the Hoowla Case List and ensuring cases are assigned to appropriate case handlers based on complexity.</li><li>Update requisitions and cancellations in the PC admin sheet daily. This involves capturing key details such as dates, points, LR status, assigned case handler, and allocation dates.</li><li>Promptly marking the receipt of requisitions and the cancellation of cases as 'To-Do', ensuring tasks are tracked and completed efficiently.</li><li>&nbsp;Assigning post-completion requests to case handlers promptly to facilitate resolution and ensure client satisfaction.</li><li>&nbsp;Providing general administrative support as needed, including data entry, document management, and communication with internal teams and clients.</li></ul> Requirement &amp; Experience<ul><li>Minimum 1 year experience in a BPO environment would be an added advantage.</li><li>Excellent communication skills, verbal and written.</li><li>Candidate should be detail-oriented, able to self-organize and work under pressure to meet essential deadlines.</li><li>Self-motivated and enjoys working in a faced-paced and target-driven environment.</li><li>Ability to work according to the UK Business calendar and working hours (13:30 – 22:00)</li></ul>