Associate Engineer - TechOps

Virtusa
21 days ago
3 Applied
Expires on: Dec 06 2022

Ref.No 00000416

Description
  • 2-3 years’ Experience in System Engineering support (Network Operation/Network Security/ system operation) support
  • Router/Switch trouble shootings. Understanding about routing protocols like BGP will be added advantage
  • Knowledge in SolarWinds Alert monitoring/creations will be added advantage
  • Microsoft office 365 / Active directory / Azure knowledge will be added advantage
  • Nice to have previous experience in Monitoring tools and Scripting knowledge (PowerShell)
  • Experience in incident management, problem management, change management
  • Experience in L1 and L2 end user support for infrastructure and application support
  • Experience in VM Environments, Network troubleshooting
  • Ability to understand and escalate issues
  • Willing to learn new technologies
  • ITIL v3/4 knowledge
  • Knowledge in Ivanti/LANDESK/SCCM is preferred
  • Knowledge in MS Windows Server 2008/2012/2016/2019 is an advantage
  • On-prem to cloud migration experience will be highly considered for this position
  • Experience in Network/ Windows Servers support
  • Experience in Oracle-DB
  • Experience operating a 24x7 operations center
  • A /MCP/MCSE/MCSA/MCTS/MCITP certifications are highly advantage
  • CCNA/CCNP
  • Excellent communication skills
  • Willing to learn new technologies
Responsibilities
  • Provide Level 2 technical support for users/Systems
  • Positive attitude towards continues service improvements and task automation
  • Able to follow the given process and maintain Process documents
  • On call after hours for guidance and issue escalation
  • Ensure notification and resolution requirements are met within the timeframe
  • Manage and mentor offshore team
  • Work with both Technical and Business Users and offshore helpdesk team
Skills
Communication
Troubleshooting
Routing
Microsoft office
Azure
Management
Oracle-DB
Coordination
Industry Sector