Duties &amp; Responsibilities <ul><li>Attending to service breakdowns and ICT equipments servicing activities. </li><li>Carrying out computer and accessory repair tasks.</li><li>Provide Level 1 technical support to the island wide outlets. </li><li>Monitoring infrastructure and reporting to the next upper level.</li><li>Maintaining procedures and necessary documentation. </li></ul>Requirements &amp; Qualifications <ul><li>Diploma in hardware technology/computer systems or equivalent from a recognized institute. </li><li>Strong background in computer hardware and data networking technologies. </li><li>Minimum 1-2 years hands on experience in installing, configuring, repairing and troubleshooting computer hardware. </li><li>bility to understand and follow instruction manuals quickly. </li><li>Team working and communication skills. </li><li>Age below 28 years. </li><li>perates on a shift basis for 24/7 helpdesk operation. </li></ul>CompetenciesGood analytical, communication and leadership skills. Should have good time management skills and optimistic attitude. Those who fulfill above requirements can look forward to a rewarding career with a clear path towards personal and professional success coupled with advanced training opportunities. The selected candidate is assured of an attractive remuneration package on par with industry standards based on qualifications &amp; experience.

IT Support Executive

jobpost

Retail Information Technologies (Pvt) Limited [RIT] is a fully owned subsidiary of Sumathi Holdings and has over two decades of experience in the industry and the RIT is known as the pioneers in the industry of Retail Information Technology, specializing in providing cutting-edge solutions for retailers. With a commitment to innovation and excellence;We are looking for a Creative, Knowledgeable, and well-experienced professional who can join our winning team to deliver quality work to our customers. our customers. DUTIES AND RESPONSIBILITIES:Actively participate to deliver solid customer service and support focus with a desire to deliver a high-quality software support service.Proactively participate in operating the software support helpdesk.Involve in software solution implementations in customer sites.Troubleshoot client-side issues and identify the defects and provide the first-level support.Attend client sites to perform software maintenance activities.Demonstrate the software products / Conduct user training to customers.Follow appropriate company procedures and policies (i.e., change control, securityand auditing, release, configuration, problem, and incident management). THE IDEAL CANDIDATE SHOULD POSSESS:Degree/Diploma in Computer Science, Software Engineering, or equivalent from a recognized educational institute with over 2+ years' experience.Experience in MSSQL database management.Experience in Crystal / SSRS report development &amp; deployment.Sound knowledge in programming languages (C#.Net / ASP.net).Good team player.Good communication and interpersonal skills.Ability to work on a roster basis and willing to travel to customer sites when necessary.

Product Support Engineer

We are Looking for a Creative male Graphic Designer with following qualifications<ul><li>Certificate or Diploma in Graphic Designing</li><li>Exceptional creative skills in Adobe Illustrator &amp; Photoshop</li><li>Should have a creative mind and ability to visualize and build concepts quickly</li><li>Team player with positive attitude</li><li>Minimum one year work experience</li><li>Age below 35 years</li><li>Should be able to work on roster basis covering weekends</li></ul>

Graphic Designer

<ul><li>Bachelor’s degree in Computer Science, Information Systems, Data Science, or a related field.</li><li>Proven experience as a Power BI Developer or similar role, with a strong portfolio of impactful Power BI dash&nbsp;&nbsp;Proficiency in Microsoft Power BI, including Power Query,&nbsp;DAX, and Power BI Service.</li><li>Solid understanding of data visualization principles and best practices.</li><li>Strong analytical and problem-solving skills, with the ability to interpret complex data sets (mathematical and statistic modelling).</li><li>Experience in data modeling and data preparation for reporting purposes.</li><li>Knowledge of SQL and data querying techniques.</li><li>Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.</li><li>Detail-oriented with a focus on delivering high-quality work within established timelines.</li></ul> <ul><li>Collaborate with business stakeholders to gather and understand data analysis needs and translate them into effective data visualizations.&nbsp;</li><li>Design and develop interactive and visually appealing Power BI dashboards and reports to meet business requirements.&nbsp;&nbsp;</li><li>Create and optimize data models to ensure data accuracy, performance, and scalability.&nbsp;&nbsp;</li><li>Implement data transformation and ETL processes to prepare data for visualization.&nbsp;&nbsp;</li><li>Work with the IT team to integrate Power BI solutions with existing systems and data sources.&nbsp;</li><li>QA developed dashboard before publication or handing over to requester.&nbsp;&nbsp;</li><li>Monitor and maintain existing Power BI dashboards, troubleshoot issues, and ensure data integrity.&nbsp;</li><li>Stay up to date with the latest Power BI features, best practices, and industry trends.&nbsp;</li><li>Conduct training sessions and provide support to end-users to promote self-service BI capabilities.&nbsp;&nbsp;</li><li>Assist in the development and implementation of data governance and security policies for Power BI solutions.&nbsp;&nbsp;</li><li>Collaborate with cross-functional teams to identify opportunities for data-driven insights and process improvements.&nbsp;</li></ul>

Data Analyst (Power BI Developer)

Who we are looking for :We're looking for a positive, engaged, well-disciplined, work hard and play hard professional who is ready to work with our IT team.As an associate the candidate is monitoring and maintaining the local, cloud and network infrastructure systems and 1st level application support within the organization. In a technical support role, which is vital to the ongoing operational efficiency of the company.Job Requirements :<ul><li>Following a Bachelor’s Degree / Higher Diploma in IT or related field from a recognized university.</li><li>Minimum 01-year experience in a similar capacity.</li><li>Experience in database, network, and system administration.</li><li>Working knowledge in Cloud, preferably in Azure and AWS.</li><li>Expertise in Microsoft related applications (O365, Teams, Share Point, Etc.)</li><li>Knowledge in IT operations best practices.</li><li>Fair knowledge in any programming language (.Net, C#, MVM, SQL, HTML, CSS, JAVA) will be an added advantage.</li><li>Fair knowledge with scripting and automation tools will be an added advantage.</li><li>Working knowledge in working with helpdesk tool.</li><li>Knowledge in SQL DB administration and IIS will be an added advantage.</li></ul> <ul><li>Responsible for the maintenance, configuration, and reliable operation of computer systems and network.</li><li>Diagnose and solve hardware, software &amp; network malfunctions within the defined SLA.</li><li>Create and manage users in O365 &amp; Azure ID.</li><li>Enroll devices into Intune.</li><li>Setting up VPN users on routers and manage VPN users.</li><li>Maintain and manage IP devices such as IP Cameras, IP Intercoms, IP Access control.</li><li>Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.</li><li>Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.</li><li>Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.</li><li>Collaborate and coordinate with departments and support functions for interventions.</li><li>Testing, evaluating, and implementing new technology solutions.</li><li>Liaising with third party service providers for hardware and software purchasing.</li></ul>

Associate - IT Operations

<ul><li>Possess a bachelor’s degree / Higher Diploma in IT or related field from a recognized university.&nbsp;&nbsp;</li><li>02+ years’ experience in a similar capacity.&nbsp;</li><li>Excellent communications skills in English (Verbal and Written)&nbsp;</li><li>Possessing industry or vendor certifications such as CCNA, MCSE, Azur Cloud ect. would be considered an advantage&nbsp;&nbsp;</li><li>Expertise in Microsoft related applications (O365, Teams, Share Point, Etc.).&nbsp;&nbsp;</li><li>Knowledge in IT operations best practices.&nbsp;</li><li>Fair knowledge in any programming languages, scripting and automation tools will be an added advantage.&nbsp;&nbsp;</li></ul> <ul><li>Assist IT Operations team with resolving support queries and managing the daily support tickets.&nbsp;</li><li>Responsible for the maintenance, configuration, and reliable operation of computer systems and network.&nbsp;</li><li>Testing, evaluating, and implementing new technology solutions.&nbsp;&nbsp;</li><li>Diagnose and solve hardware, software &amp; network malfunctions within the defined SLA.&nbsp;&nbsp;</li><li>Create and manage users in O365 &amp; Azure ID.&nbsp;&nbsp;</li><li>Maintain and manage IP devices such as IP Cameras, IP Access control.&nbsp;&nbsp;</li><li>Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.&nbsp;</li><li>Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.&nbsp;</li><li>Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.&nbsp;&nbsp;</li><li>Collaborate and coordinate with departments and support functions for interventions.&nbsp;&nbsp;</li><li>Liaising with third party service providers for hardware and software purchasing.&nbsp;</li></ul>

Team Lead - IT Operations

Senior Associate - IT Operations

<ul><li>Bachelor's degree in Computer Science, Software Engineering or a related field.</li><li>At least 5 years of experience in software engineering, with a focus on React JS, Node JS, and API development including building software in the cloud platforms</li><li>Experience leading development teams and managing complex software projects.</li><li>Strong expertise in React JS, Node JS, and API development.</li><li>Proven ability to write clean, maintainable, and scalable code.</li><li>Knowledge of database technologies such as SQL and NoSQL.</li><li>Excellent problem-solving skills and ability to work independently and as part of a team.</li><li>Strong communication skills, both written and verbal.</li></ul> <ul><li>Design, develop and maintain complex web applications using React JS, Node JS, and API development.</li><li>Collaborate with cross-functional teams to understand requirements, design solutions, and implement new features.</li><li>Provide technical guidance and mentorship to junior engineers and oversee their work.</li><li>Conduct code reviews, identify performance bottlenecks, and optimize software applications.</li><li>Participate in the full software development lifecycle, from requirements gathering to deployment to testing and maintenance.</li><li>Stay up to date with emerging technologies and trends in software engineering to ensure that our software solutions are always cutting-edge and innovative.</li><li>Communicate with stakeholders, including management and clients, to understand their needs and provide technical solutions.</li></ul>

Senior - Software Engineer

<ul><li>BSc in Networking or IT or Engineering from a recognized University.</li><li>Minimum 2 years of experience in the same field.</li><li>Familiarity with Azure / OCI cloud platforms.</li><li>Qualifying in azure administration and CCNA would be an added advantage.</li><li>Strong knowledge in Windows/Linux Servers, Firewalls, Routers, Databases, and System infrastructure.</li><li>Experience with performance management, monitoring, and problem identification and resolution.</li><li>Strong knowledge of best practices in IT administration and system security.</li><li>Ability to work independently.</li><li>The ability to be able to troubleshoot complex technical problems.</li><li>Assist the team leaders with technical and administrative tasks.</li><li>Work unsupervised on several activities concurrently, taking ownership and prioritizing accordingly.</li><li>Excellent verbal and written communication skills</li></ul> <ul><li>Administrating the Systems and the Network.</li><li>Supporting the Database Administration.</li><li>Monitoring the Security Landscape and Remediation.</li><li>Supporting the Azure Administrations and Implementations.</li><li>Supporting the DevOps functions.</li><li>Supporting the Infrastructure Transformation Projects.</li><li>Applying System Updates, Patches, Configuration Changes, and Automation.</li><li>Introducing and integrating new technologies.</li><li>Documenting the configurations of the infrastructure.</li><li>Troubleshooting any reported problems.</li><li>Administration of IFRS17 Systems.</li></ul>

Systems Engineer

Benefits:<ul><li>A monthly salary not less than Rs.30,000 (with all allowances)</li><li>Medical and Other benefits</li><li>Annual bonuses</li><li>A friendly and exciting work environment</li></ul>Requirements:<ul><li>Age 18 - 35 years</li><li>Should have a good knowledge of IT</li></ul>