<ul><li>Full or partial qualification in Human Resource Management.&nbsp;</li><li>Excellent verbal and written communication skills.&nbsp;</li><li>Excellent time management skills with a proven ability to meet deadlines.&nbsp;</li><li>Displays high levels of customer service standards.&nbsp;</li><li>Proficient with Microsoft Office Suite or related software.&nbsp;</li><li>Excellent decision-making and problem-solving skills.&nbsp;</li><li>Proficient with Microsoft Office Suite or related software.&nbsp;</li><li>2-3&nbsp;years of experience in a similar capacity.&nbsp;</li></ul> <ul><li>Ensure&nbsp;staff&nbsp;adherence to company HR and Administrative policies.&nbsp;&nbsp;Assist&nbsp;in developing best HR strategies, practices, and procedures to support the implementation of effective recruitment and development methods within the organization.&nbsp;</li><li>Responsible for updating the HRIS with all employee information&nbsp;required&nbsp;for payroll and insurance.&nbsp;</li><li>Maintain personal files &amp; all correspondence of employees and ensure digital copies are uploaded on to the HRIS profile.&nbsp;</li><li>Manage and update the HRIS with&nbsp;up-to-date&nbsp;letter templates and insurance claim information.&nbsp;</li><li>Escalate errors and system improvements&nbsp;required&nbsp;to the HRIS vendor and ensure successful implementation &amp; usage of all HRIS modules.&nbsp;</li><li>Ensure the time and attendance module is accurately updated by all staff.&nbsp;</li><li>Handling EPF, ETF registration and claims of employees.&nbsp;</li><li>Provide&nbsp;administrative support to staff and managers in the planning and delivery of L&amp;D events and strategy.&nbsp;</li><li>Provide&nbsp;timely&nbsp;MIS reports and HR KPI reports.&nbsp;</li><li>Provide&nbsp;administrative support to the wider HR&nbsp;and L&amp;D&nbsp;team where&nbsp;required.&nbsp;</li><li>Supervision,&nbsp;coordination&nbsp;and facilitation of all matters related to Administration to ensure smooth operation of the company, including&nbsp;stationary, sanitary and company merchandise.&nbsp;</li><li>All other duties as assigned by the Manager – Human Resources and Administration.&nbsp;</li></ul>

Senior Associate - Human Resources

jobpost

Who we are looking for:As a Senior Associate in the Human Resource department, you are responsible in managing the full scope of HR related to the designated business unit. Your skills will be contributing to our performance management, leadership development and training initiatives and will be instrumental in supporting and developing HR policies and procedures in line with organizational objectives and strategy.Job Requirements:<ul><li>Full or partial qualification in Human Resources Management.</li><li>Minimum 6 months of working experience in a similar capacity.</li><li>Excellent communication, administrative and documentation skills.</li><li>Ability to work efficiently under minimum supervision.</li></ul> <ul><li>Ensure staff adherence to company HR policies.</li><li>Assist in developing best HR strategies, practices, and procedures to support the implementation of effective recruitment and development methods within the organization.</li><li>Responsible for updating the HRIS with all employee information required for payroll and insurance.</li><li>Maintain personal files &amp; all correspondence of employees and ensure digital copies are uploaded on to the HRIS profile.</li><li>Ensure the time and attendance module is accurately updated by all staff.</li><li>Manage and update the HRIS with up-to-date letter templates and insurance claim information.</li><li>Handling EPF, ETF registration and claims of employees.</li><li>Provide timely MIS reports and HR KPI reports.</li><li>Coordinating recruitment activities (profile screening, scheduling interviews and onboarding) within the defined SLA.</li><li>Capable of handling performance management related matters.</li><li>All other duties as assigned by the Manager – Human Resources.</li></ul>

Associate - Human Resources

As an Administration Coordinator, your primary responsibility is to ensure the efficient functioning of administrative tasks within the organization. You will serve as a central point of contact for various departments, facilitating communication, and coordinating administrative activities to support the overall operations. This role requires a proactive approach, strong organizational skills, and the ability to manage multiple tasks simultaneously.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILITIES <ul><li>Supervise the security team and the support team, ensuring smooth operations and optimal performance.</li><li>Allocate support staff for floor cleaning and preparation before operational hours.</li><li>Create duty rosters for security and support staff to cover all operational hours and events.</li><li>Assist administrative staff in applying for leave, manage approval procedures, deploy other staff to cover shifts, and update leave records in the HR system.</li><li>Handle HR issues among team members within your capability and escalate unresolved issues to your immediate manager for resolution.</li><li>Maintain all maintenance and service records for office equipment, including generators, elevators, air conditioners, water filter systems and dispensers, water tanks/ pumps, and office vehicles.</li><li>Follow a daily routine checklist provided by management, completing tasks as required. Submit filled-out routine log sheets daily to your assistant manager for record-keeping.</li><li>Handle requests received through the Jira ticket system, including transportation, meeting setups, staff requests for stationery, and maintenance.</li><li>Conduct training and evaluation for all security and support staff to ensure compliance with safety and hygiene standards according to Muve standards.</li><li>Adhere to all other general HR-related policies and procedures.</li><li>Providing transportation for administrative duties and promptly responding to emergencies</li></ul>Job Requirements<ul><li>A Diploma in Business Administration, Human Resources, or a related field is a must-have qualification.</li><li>Candidates with hands-on experience in Office Maintenance, Security, Janitorial Service Management or HR Roles with demonstrated leadership capabilities are preferred.</li><li>Holding an electrical wiring certification would be an added advantage.</li><li>Strong organizational skills, attention to detail, and multitasking abilities are essential for success.</li><li>Effective communication and interpersonal skills are necessary for smooth collaboration with employees and stakeholders.</li><li>Proficiency in MS Office Suite applications (Word, Excel, PowerPoint, Outlook) is a basic requirement.</li><li>Familiarity with HR systems and software like HRIS is beneficial, improving HR process efficiency and overall productivity.</li><li>This role necessitates a valid driver's license for operating both motor cars and dual-purpose vehicles</li></ul>

Administrative Coordinator

JOB SUMMARY&nbsp;This role requires an individual who is highly skilled in complaints resolution, process augmentation, process improvement, case investigation, monitoring, tracking, and reporting. It requires seeing and understanding the big picture so that all outcomes are aligned to Muve quality assurance and complaints resolution practices, and regulatory compliance. The individual should have hands on process related work experience essential to the role of complaints resolution, investigating and auditing. In addition, the individual should have spent a minimum of one-year within the Quality Assurance Department to ensure they have solid hands-on experience in auditing cases, tasks, and individuals.&nbsp;&nbsp;&nbsp;ESSENTIAL DUTIES AND RESPONSIBILITIES&nbsp;<ul><li>Capable of extensive oversight across the complete complaint resolution process and has the capability to train new resolution personnel.</li><li>Carries out the complete complaints handling life cycle from acknowledgements to resolution.</li><li>Addresses all negative reviews and feedback via Trust pilot, Google, Thermometer, feedback inbox and web form sources to enable quick actions by departments.</li><li>Carries out audits pertaining to complaint cases to facilitate resolution actions.</li><li>Provide necessary compensations based on departmental compensation policy.</li><li>Enacts complaint preventative policies and procedures across departments.</li><li>Maintains up to date complaints handling databases and ensures data hygiene at all times.</li><li>Adheres at all times to complaint resolution KPIs and SLAs.</li><li>&nbsp;Ensures up to date complaint information via case notes and carries out timely actions using To Dos.</li><li>&nbsp;Provides complaint and audit related reports to departments and senior management.</li></ul> Job Requirements<ul><li>Degree in a related field of complaint resolution, quality assurance, compliance, mathematics, or business management preferred.</li><li>Minimum 2 years’ experience or proven track record as a senior within a Complaints Resolution or Audit role in a previous quality assurance function where the individual&nbsp;demonstrates experience in two or more of the following areas: complaints resolution, provision of compensation, audits, compliance, process improvements, process&nbsp;augmentation, process manual control.</li><li>Logical and quantitative thinker, numeracy, with an ability to problem solve with statistical inference.</li><li>Highly experienced in Microsoft Excel and Office Packages, with demonstrated analytical and organizational skills. Preferred experience with Excel spreadsheet report generation, including pivot tables.</li><li>Strong written and verbal communication skills is a must (Upper B2 language score in writing and speaking is a must).</li></ul>

Associate - Resolution Agent

This role requires an individual who is highly skilled in quality assurance (QA) and audit practices, process augmentation, process improvement, case investigation, monitoring, tracking, and reporting. It requires seeing and understanding the big picture so that all outcomes are aligned to Muve quality assurance, audit standards and regulatory compliance. The individual should have hands on process related work experience. Job Respnsibilities :<ul><li>Conducts task related quality assurance checks to ensure department level compliance to Muve’s quality assurance standards.</li><li>Conducts end to end case audits to ensure adherence to Muve quality standards and compliance to external regulators.</li><li>Conducts case investigations to facilitate complaint resolutions.</li><li>Conducts departmental audits as part of Muve’s general audit process.</li><li>Deep analysis of processes to identify areas of improvements and process augmentation.</li><li>Ensure all departmental process manuals are reviewed, enhanced and up to date in line with risk mitigation and business continuity planning.</li><li>Monitor and report on within-process departmental quality assurance activities and provide recommendations on enhancing current systems.</li><li>Assists complaint resolution process through complaints acknowledgements, resolutions, tracking, monitoring and reporting.</li><li>Adhere to agreed personal SLAs to ensure timely deliverables.</li><li>Must be able to multitask and have a can do positive attitude.</li><li>Must be able to see the big picture and possess the ability to work independently.</li></ul> Requirement &amp; Experience : <ul><li>Degree in a related field of quality assurance, compliance, mathematics, or business management preferred.</li><li>Minimum 1 year experience in a previous quality assurance role where individual can demonstrate experience in two or more of the following areas: audits, compliance, process improvements, process augmentation, process manual control, complaints resolution.</li><li>Logical and quantitative thinker, numeracy, with an ability to problem solve with statistical inference.</li><li>Highly experienced in Microsoft Excel and Office Packages, with demonstrated analytical and organizational skills. Preferred experience with Excel spreadsheet report generation, including pivot tables.</li><li>Strong written and verbal communication skills is a must.</li><li>Above average skill in telephone communications and controlling difficult conversations required.</li><li>Unbreakable ethics and integrity in dealing with customer sensitive information a must.</li><li>Ability to work in a fast-paced environment with minimal management oversight and excellent time management skills.</li><li>A positive, can do, always eager to take on challenges and perform, ready to embrace a culture of “work smart and play hard” candidate preferred.</li><li>Should be able to work 11:00 am to 7:30 pm shift time, Monday to Friday.</li></ul>

Associate/Senior Associate - Audit

JOB&nbsp;SUMMARY&nbsp;As a Data Processing Associate, the potential candidate will report to the Senior Business Analyst and provide essential support in their day-to-day tasks while simultaneously gaining valuable insights into the dynamic field of Business Analytics. This position is ideal for candidates who possess analytical aptitude and a strong desire to evolve into Non-Technical Business Analysts. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Data Collection and Validation:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with cross-functional teams to gather data from various sources.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Verify the accuracy and integrity of collected data to ensure reliability.2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Data Entry and Maintenance:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Enter data into databases, spreadsheets, and other information systems.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Regularly update and maintain databases to reflect the latest information.3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Data Cleaning and Transformation:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify and resolve inconsistencies and errors in the data.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct data cleansing and transformation processes to enhance data quality.4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Data Analysis and Reporting:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist in generating reports and visualizations to communicate data insights.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support the preparation of data summaries and presentations for stakeholders.5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Business Requirement Understanding:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Engage with Non-Technical Business Analysts to comprehend project objectives.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop a solid understanding of business processes and user needs.6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Process Improvement:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proactively identify areas for process optimization and efficiency enhancement.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Suggest improvements to data processing methodologies.7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Training and Skill Development:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in training sessions to enhance data analysis and business acumen.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Acquire knowledge of business analysis principles and techniques&nbsp;Requirement &amp; Experience<ul><li>Bachelor’s degree in business management, Statistics, Project Management etc. or a related.</li><li>Strong analytical mindset with attention to detail and accuracy.</li><li>Proficiency in data entry, data manipulation, and data cleaning techniques.</li><li>Familiarity with data analysis tools such as Excel, SQL, or similar applications.</li><li>Excellent communication skills, both written and verbal.</li><li>Demonstrated ability to work independently and as part of a team.</li><li>Eagerness to learn and develop skills in Non-Technical Business Analysis.</li><li>Prior experience in data processing, data management, or a related role is a plus.</li></ul>

Data Processing Associate

As a Business Analyst, the candidate should have exceptional organizational skills, communication skills, analytical thinking, and problem-solving attitude. Should also be a team player and assist the Senior Business Analysts with their tasks. Job Responsibilities :<ul><li>Becoming an expert in all functions of conveyancing business, systems, and technologies.</li><li>Ensure meetings are productive and efficient, taking notes and follow-ups and ensuring action items are addressed systematically.</li><li>Providing administrative support to Senior Business Analysts.</li><li>Handling ad hoc tasks.</li></ul> Requirement &amp; Experience<ul><li>Minimum 02-year experience in a similar capacity.</li><li>Excellent computer proficiency (MS Office, Data visualization tools, Teams) and the ability to learn new systems rapidly (Zendesk, Internal CRM, Call platforms).</li><li>Excellent verbal and written communication skills.</li><li>Expert in MS Excel and Power BI.</li><li>Working knowledge on SQL and SharePoint would be an added advantage.</li><li>Ability to work under pressure and deliver on tight deadlines.</li><li>Attention to detail and ability to be proactive.</li><li>Committed to delivering highest level of service and always striving for excellence.</li><li>Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.</li><li>Ability to work to shift times. Current shift - 11.00 am to 7.30 pm (subject to operational requirements).</li></ul>

Senior Business Analyst

Who we are looking for :As a Business Analyst, the candidate should have exceptional organizational skills, communication skills, analytical thinking, and problem-solving attitude. Should also be a team player and assist the Senior Business Analysts with their tasks.Job Requirements :<ul><li>Minimum 02-year experience in a similar capacity.</li><li>Excellent computer proficiency (MS Office, Data visualization tools, Teams) and the ability to learn new systems rapidly (Zendesk, Internal CRM, Call platforms).</li><li>Excellent verbal and written communication skills.</li><li>Expert in MS Excel and Power BI.</li><li>Working knowledge on SQL and SharePoint would be an added advantage.</li><li>Ability to work under pressure and deliver on tight deadlines.</li><li>Attention to detail and ability to be proactive.</li><li>Committed to delivering highest level of service and always striving for excellence.</li><li>Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.</li><li>Ability to work to shift times. Current shift - 11.00 am to 7.30 pm (subject to operational requirements).</li></ul> <ul><li>Becoming an expert in all functions of conveyancing business, systems, and technologies.</li><li>Ensure meetings are productive and efficient, taking notes and follow-ups and ensuring action items are addressed systematically.</li><li>Providing administrative support to Senior Business Analysts.</li><li>Handling ad hoc tasks.</li></ul>

Business Analyst

The position will be responsible for developing high levels of call quality, communication, and language competencies across all departments at Muve via a process of continuous monitoring, feedback sessions and delivery of language training. The position requires collaboratively working with various stakeholders to deliver call coaching, Language and Email training interventions. Job Responsibilities :<ul><li>Ensure all quality assurance and feedback activities, i.e. call monitoring, email, reviews, and feedback are conducted accurately and on time to set KPIs.</li><li>Ensure key learning interventions are carried out for all incoming requests by Quality team triggered by complaints.</li><li>Track and update L&amp;D QA databases and trackers to ensure data is collated and entered accurately to facilitate dashboard and reporting.</li><li>Liaise with Department heads to ensure that identified personnel are released and deliver sessions as per agreed schedule in a timely basis.</li><li>Provide weekly updates on progress of agents regarding their language and communication development to Learning &amp; Development Manager.</li><li>Develop, design, and deliver English language workshops on communication and writing for new hires and tenured associates.</li><li>Develop teaching aids, manuals, procedures, written exercises, and visual presentations for workshops.</li><li>Work proactively to determine opportunities for new training modules or to anticipate training needs based on business objectives.</li></ul> Requirement &amp; Experience<ul><li>Essential to possess a Language/communication certification from a reputable institute.</li><li>At least 1 year of proven experience in delivering communication training.</li><li>Ability to successfully prioritize key deliverables and able to multitask.</li><li>Possesses a pleasing personality and able to relate to employees at all levels of the organization.</li><li>Attention to detail and excellent listening skills is a must.</li><li>Excellent grasp of the English Language with fluency in reading, writing, and speaking is a must.</li><li>Knowledge of mortgage servicing, property transactions, and property law will be advantageous but not compulsory.</li><li>Excellent communication, both written and oral, presentation skills, and interpersonal skills is a must.</li><li>Inquisitive, a problem-solver, possessing an analytical mind-set, with superior organization skills, and excellent follow-up skills required.</li><li>Responsive and flexible, open to change, with a positive can-do attitude required.</li><li>Ability to work to shift times. Current shift - 11.00 am to 7.30 pm (subject to operational requirements).</li></ul>

Communication and Language Trainer

Who we are looking for :The position will be responsible for providing a strong support base for the Training Coordinator to ensure efficient and smooth running of all administrative aspects such as scheduling, data collection, database management, reporting, external vendor related sourcing and liaisons, training venue set up and maintenance, preparation of materials/resources/creative content, maintaining departmental budgets, evaluation and collation of learner progress to ensure all department goals and objectives are met.Job Requirements :<ul><li>Excellent command of the English Language.</li><li>Related degree in Learning and Development or HR preferred.</li><li>Previous experience in a training administrator or similar role required.</li><li>Ability to communicate and report on progress in a concise and coherent manner is a must.</li><li>Advanced knowledge in Microsoft PowerPoint, Excel and Word is a must.</li><li>A creative personality capable of designing artwork and training related graphics is a must.</li><li>Must be extremely organized and able to multitask while prioritising workload.</li><li>Able to effectively organize and manage multiple training initiatives simultaneously.</li><li>Displays high levels of customer service standards.</li><li>Must have a positive, can do attitude and be able to be a part of a play hard, work hard culture.</li></ul> <ul><li>Provides exemplary internal customer service to all departments.</li><li>Liaises with and provides admin support to in department functional areas, Language and Communication, Continuous Professional Development and Technical Training.</li><li>Assists in ensuring all training programmes are scheduled and launched as per training plan.</li><li>Effectively arranges multiple training initiatives simultaneously</li><li>Ensures all course content and material are up to date.</li><li>Assists in creating pre and post workshop and trainer feedback, in-training quizzes, and post training evaluations.</li><li>Collects and analyses data regarding the effectiveness of completed training courses and delegate improvement levels.</li><li>Tracks and monitors learner grades and scores and reports on delegate progress, facilitates re-sits and issuing of participant certificates.</li><li>Facilitates the timely uploading of all digitized content to the learning management system.</li><li>Creates and assists in the building of all instructional material to be used in training.</li><li>Designs internal marketing material, flyers and splash messages promoting workshops to create awareness and increase participation.</li><li>Ensures that data is accurate, comprehensive, and stored as required.</li><li>Provides timely and accurate Management Information.</li><li>Books trainers and supports the development of training schedules.</li><li>Supports the Training Coordinator in the day-to-day responsibility for participant bookings.</li><li>To be the stand-by emergency contact on training days.</li><li>To produce copies of training materials in advance as needed.</li><li>To ensure that materials and refreshments reach participants and venues sufficiently in advance of the training.</li><li>To check prices, raise purchase orders, process invoices, send out contracts, log payments as required.</li></ul>