Senior Executive - DE DevOps - IDC Service Operations

Dialog Axiata PLC
8 months ago
0 Applied
Expired on: Feb 14 2023

Ref.No 00001511


Entry Requirements

  • NVQ level 5/IVQ level 5 or Data Center related qualification         
  • Bachelor’s Degree in Electrical Engineering, Computer Engineering or relevant discipline is preferred
  • Knowledhe on ISO Standards, DC Operation, ELV Systems             
  • Minimum 5 Year experience in DC Operation
  • Ensure service requirements are correctly identified the first time for optimal customer solution design.
  • Interface with DC Infrastructure team for planning of power & cooling accordingly to provision the customer solution.
  • Interface with & guide vendors and other supporting teams to deliver require customer solutions
  • Support customers with ongoing issues and advice on preventive action/improvements
  • Actively and consistently support all efforts to simplify and enhance the DC customer experience
  • Pre-sales support
  • Lead the Data Center Operations Center (OC) team to ensure effective and efficient management of day to day Data Operations.
  • Management of the Data Center Operations Center Team of Executives: this includes all aspect of people/performance/rotation & roster management.
  • Ensure all operational KPIs and Metrics are being measured and met.
  • Supervise routine maintenance and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers etc
  • Timely escalate operational issues to the IDC leadership to prevent any negative impact/system outages
  • Ensure review of ELV & Data Center Support systems daily and respond immediately to security or usability concerns based on reports generated by OC team and other stakeholders
  • Generate applicable change management requests & incident management tickets for Data Center facility.
  • Support/contribute for new projects and DC expansions
ISO Standards
ELV Systems
DC Operation
Industry Sector