Senior Associate - IT Operations

jobpost

Senior Associate - Finance

This role requires an individual who is highly skilled in quality assurance (QA) and audit practices, process augmentation, process improvement, case investigation, monitoring, tracking, and reporting. It requires seeing and understanding the big picture so that all outcomes are aligned to Muve quality assurance, audit standards and regulatory compliance. The individual should have hands on process related work experience. Job Respnsibilities :<ul><li>Conducts task related quality assurance checks to ensure department level compliance to Muve’s quality assurance standards.</li><li>Conducts end to end case audits to ensure adherence to Muve quality standards and compliance to external regulators.</li><li>Conducts case investigations to facilitate complaint resolutions.</li><li>Conducts departmental audits as part of Muve’s general audit process.</li><li>Deep analysis of processes to identify areas of improvements and process augmentation.</li><li>Ensure all departmental process manuals are reviewed, enhanced and up to date in line with risk mitigation and business continuity planning.</li><li>Monitor and report on within-process departmental quality assurance activities and provide recommendations on enhancing current systems.</li><li>Assists complaint resolution process through complaints acknowledgements, resolutions, tracking, monitoring and reporting.</li><li>Adhere to agreed personal SLAs to ensure timely deliverables.</li><li>Must be able to multitask and have a can do positive attitude.</li><li>Must be able to see the big picture and possess the ability to work independently.</li></ul> Requirement &amp; Experience : <ul><li>Degree in a related field of quality assurance, compliance, mathematics, or business management preferred.</li><li>Minimum 1 year experience in a previous quality assurance role where individual can demonstrate experience in two or more of the following areas: audits, compliance, process improvements, process augmentation, process manual control, complaints resolution.</li><li>Logical and quantitative thinker, numeracy, with an ability to problem solve with statistical inference.</li><li>Highly experienced in Microsoft Excel and Office Packages, with demonstrated analytical and organizational skills. Preferred experience with Excel spreadsheet report generation, including pivot tables.</li><li>Strong written and verbal communication skills is a must.</li><li>Above average skill in telephone communications and controlling difficult conversations required.</li><li>Unbreakable ethics and integrity in dealing with customer sensitive information a must.</li><li>Ability to work in a fast-paced environment with minimal management oversight and excellent time management skills.</li><li>A positive, can do, always eager to take on challenges and perform, ready to embrace a culture of “work smart and play hard” candidate preferred.</li><li>Should be able to work 11:00 am to 7:30 pm shift time, Monday to Friday.</li></ul>

Associate/Senior Associate - Audit

<ul><li>Full or partial qualification in Human Resource Management.&nbsp;</li><li>Excellent verbal and written communication skills.&nbsp;</li><li>Excellent time management skills with a proven ability to meet deadlines.&nbsp;</li><li>Displays high levels of customer service standards.&nbsp;</li><li>Proficient with Microsoft Office Suite or related software.&nbsp;</li><li>Excellent decision-making and problem-solving skills.&nbsp;</li><li>Proficient with Microsoft Office Suite or related software.&nbsp;</li><li>2-3&nbsp;years of experience in a similar capacity.&nbsp;</li></ul> <ul><li>Ensure&nbsp;staff&nbsp;adherence to company HR and Administrative policies.&nbsp;&nbsp;Assist&nbsp;in developing best HR strategies, practices, and procedures to support the implementation of effective recruitment and development methods within the organization.&nbsp;</li><li>Responsible for updating the HRIS with all employee information&nbsp;required&nbsp;for payroll and insurance.&nbsp;</li><li>Maintain personal files &amp; all correspondence of employees and ensure digital copies are uploaded on to the HRIS profile.&nbsp;</li><li>Manage and update the HRIS with&nbsp;up-to-date&nbsp;letter templates and insurance claim information.&nbsp;</li><li>Escalate errors and system improvements&nbsp;required&nbsp;to the HRIS vendor and ensure successful implementation &amp; usage of all HRIS modules.&nbsp;</li><li>Ensure the time and attendance module is accurately updated by all staff.&nbsp;</li><li>Handling EPF, ETF registration and claims of employees.&nbsp;</li><li>Provide&nbsp;administrative support to staff and managers in the planning and delivery of L&amp;D events and strategy.&nbsp;</li><li>Provide&nbsp;timely&nbsp;MIS reports and HR KPI reports.&nbsp;</li><li>Provide&nbsp;administrative support to the wider HR&nbsp;and L&amp;D&nbsp;team where&nbsp;required.&nbsp;</li><li>Supervision,&nbsp;coordination&nbsp;and facilitation of all matters related to Administration to ensure smooth operation of the company, including&nbsp;stationary, sanitary and company merchandise.&nbsp;</li><li>All other duties as assigned by the Manager – Human Resources and Administration.&nbsp;</li></ul>