This role is responsible for handling customer communication, researching and resolving customer issues using available tools and interdepartmental support.Knowledge &amp; Skills<ul><li>Ability to think critically and draw from experience to make decisions</li><li>Fluent skills both in written and oral communication in English</li><li>Ability to understand both written and oral instructions in English and prepare well drafted emails with excellent writing skills</li><li>Ability to deal with ambiguity and identify customer’s needs</li><li>The ability to organize and manage multiple priorities</li><li>Ability to independently research solutions and solve problems</li><li>Strong customer orientation &amp; computer literate</li><li>Excellent interpersonal and communication skills</li><li>Performance driven and a strong team player with exceptional time management skills</li><li>Flexible and has the ability to quickly adjust to frequent process and information changes</li></ul> Qualifications &amp; Experiences<ul><li>School leaver/ Diploma in Business/Hospitality/Sales and Marketing Management or relevant field</li><li>Minimum of 1 year in a similar customer service role with relevant experience will be an added advantage</li><li>Prior customer service experience working with foreign clientele will be an advantage</li><li>Knowledge of Sportsbook industry would be an asset</li><li>Google sheet and Microsoft Office skills</li><li>Willingness to work on a rotational basis (24 x7 clock)</li></ul>