Executive/Junior Executive - Life Structured Claims

Job Role

• Ensure timely and accurate payment of life insurance claims to eligible parties.
• Oversee claims system intimations, payment processing, and claims reservations.
• Allocate daily tasks to ensure smooth operations and meet deadlines.
• Prepare and dispatch departmental correspondence efficiently.
• Generate regular claims reports, including paid and outstanding claims summaries.
• Maintain and archive claims records for easy retrieval and compliance purposes.
• Address customer inquiries related to claims with professionalism and efficiency.
• Maintain high-quality service standards to achieve organizational benchmarks.
• Collaborate with technical teams to provide system requirements for new developments or upgrades, ensuring timely implementation.
• Monitor team performance, provide constructive feedback, and support their development through coaching and guidance.
• Undertake additional tasks as assigned by management to support department objectives.

Job Pre-Requisites:

• Diploma in Insurance or certificate-level or Licentiate-level qualifications in ACIl, SLII, or III.
• 2-3 years of experience in the insurance sector, particularly in life claims management.
• Strong knowledge of life claims processes and insurance operations
• Experience in life underwriting or life servicing will be a distinct advantage.