Minimum of 2 years experience in Customer Service/Retail from banking or finance industries.
Fluent in English
Willing to join our team immediately
Bachelor's degree or above qualification required. Fresh graduates are accepted, provided they have Accounting Finance / Banking education background
A candidate who has live chat experience is needed.
Basic knowledge of Cryptocurrency
Candidates must have a good command of English both spoken and written.
• Resolve customer complaints or feedback via phone, email, chat support, or social media
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication