Description
The Application Support Manager/Service Manager will lead Fortude’s Application Support team, which provides support services to a global clientele. The incumbent will ensure that support services are delivered, adhering to the agreed SLAs. The role also includes liaising with key users, customers, vendors, and internal shared services functions to ensure customer applications meet agreed expectations. The Application Support Manager/Service Manager will be based in Colombo and will travel overseas as and when required.
Experience
- Minimum 3 to 5 years productions support experience at a managerial level
- Minimum one-year ERP support experience
- Overseas experience will be an added advantage
Qualifications
- Degree or a relevant professional qualification
- ITIL Certification
- HIPAA and PHI certifications will be an added advantage
Skills
Communication
Results and execution orientation
Client orientation
Teamwork and collaboration
Analytical ability
Decision making
Industry Sector